Shannon Serie
Soldotna,AK
Summary
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Overview
5
5
years of professional experience
Work History
Shift Manager
Walgreens
08.2020 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new staff on operational standards and customer service excellence.
- Implemented inventory management practices to enhance stock accuracy and reduce shrinkage.
- Resolved customer complaints effectively, maintaining high satisfaction ratings within the store.
- Monitored team performance, providing feedback to improve efficiency and productivity.
Education
High School Diploma -
Soldotna High
Soldotna, AK05-1987
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Team development
- Delegating work
- Active listening
- Willingness to learn
- Teamwork
- Multitasking and prioritizing
- Attention to detail
- Adaptability and flexibility
- Customer relations
- Superior work ethic
- Flexible work schedule
Timeline
Shift Manager
Walgreens
08.2020 - Current
High School Diploma -
Soldotna High