Shannon Sestokas
Bank Teller
Wexford,PA
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities.
Overview
5
5
years of professional experience
Work History
Bank Teller
First National Bank
Pittsburgh, PA
04.2019 - Current
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Assisted customers with setting up or closing accounts
- Turned in excess cash to maintain drawer security.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers with compromised debit cards and issued new credentials.
- Audited fellow teller currency to contribute to dual-control procedures.
- Removed mutilated currency from circulation.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Stocked supplies for customers and personal teller station.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Identified sales opportunities and referred customers to branch partners in financial services.
- audited and balanced atm weekly, and completed the appropriate excel spreadsheets following the audit
- counted and balanced the vault each evening
- initiated wire transactions
- completed daily branch cash balancing spreadsheet in excel
- Counted and packaged currency and coins.
Bank Teller
PNC Bank
Bethel Park, PA
01.2018 - 03.2019
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Placed orders for customer checks and verified starting numbers.
- Removed mutilated currency from circulation.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
Nursing
University of Akron
Akron, OHSkills
- Money Handling
- Cash Supply Orders
- Discrepancy Resolution
- Balance Verification and Reconciliation
- Deposit and Withdrawals
- Cash Counting
- Audit and Balancing ATM Machines
- Teller Transactions
- High Net Worth Individuals Marketing
- Initiating wires
- Audit and balance vault
- Quote loan rates
- Open and close accounts
- Complete daily cash balancing and atm excel spreadsheets
Timeline
Bank Teller
First National Bank
04.2019 - Current
Bank Teller
PNC Bank
01.2018 - 03.2019
Nursing
University of Akron
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