Shannon S Gibson
Orlando,FL
Summary
Detailed oriented, highly organized, and learns new systems quickly; Very punctual and working well with others. Great cash handling skills, outstanding customer services experience, and work well under pressure Microsoft Skills: Office, Word, Outlook, Excel and also type 25-30 a min.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Continuum Global Solutions
09.2020 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier/Customer
Goodwill Outlet
12.2014 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service/Clerical
Career USA / Keiser University
01.2011 - 11.2012
- Ensured effective daily office operation: scanning, mailing, faxing, and printing receipts for financial aid and registration departments
- Answered phones proving information, handled customer inquiries, and direct calls to appropriate departments or employees
- Provided customer services to students and clients
- Use computers for various applications, such as database management or word processing
Event Assistant
Apple One
01.2009 - 01.2011
- Passed out flyer during different events at the Convention Center
- Greeted customers and event attendees
- Provided customer services, information, and assistance to attendees at conference
File Clerk/ Customer Service
Orange County Clerk of Courts
10.2004 - 03.2009
- Filing pleadings for different cases
- Deliver files to judges
- Operated office and conducted clerical duties such as: faxing, typing, Emails and docket screens
- Located pleadings and files for clients and provided customer service
Customer Service Representative
Countywide Insurance Services
06.2003 - 01.2004
- Call Center office environment answering phones pertaining to homeowner's flood, appliances and selling policies to customers
- Faxing and filing
- Resolved customer complaints and make sure that customers are satisfied
Customer Service/ Cashier
McDonalds
04.1997 - 01.2003
- Cashier Customer lead, open store, and prepare register for shifts
- Cash out with the correct balance and end shifts duties
- Cook and took orders
- Work in a fast pace environment and responsible for Customer satisfaction
Education
High School Diploma -
Jones High School
Orlando, FL01.1994
Skills
- Customer service
- Risk assessment capabilities
- Work ethic and integrity
- Event setup and breakdown
- Customer satisfaction
- Cash handling
- Customer service excellence
Languages
English
Timeline
Customer Service Representative
Continuum Global Solutions
09.2020 - 01.2025
Cashier/Customer
Goodwill Outlet
12.2014 - 03.2020
Customer Service/Clerical
Career USA / Keiser University
01.2011 - 11.2012
Event Assistant
Apple One
01.2009 - 01.2011
File Clerk/ Customer Service
Orange County Clerk of Courts
10.2004 - 03.2009
Customer Service Representative
Countywide Insurance Services
06.2003 - 01.2004
Customer Service/ Cashier
McDonalds
04.1997 - 01.2003
High School Diploma -
Jones High School
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