Shannon Shafer

• Increased efficiency in collections, utilizing advanced software tools for tracking and reporting purposes.
• Managed a diverse portfolio of accounts, ensuring appropriate actions were taken to maintain financial health.
• Negotiated payment plans with delinquent customers, achieving successful repayment outcomes without legal intervention.
• Reduced delinquency rates with proactive monitoring of customer accounts and timely followups.
• Successfully resolved disputes through effective negotiation skills, preserving positive client relationships throughout the collections process.
• Conducted regular account reviews, making recommendations for credit limit adjustments based on customer performance and risk factors.
• Developed and documented collection procedures and policies to comply with government regulations.
• Generated and distributed monthly customer statements.
• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

• Accurately post daily cash and electronic payments
• Investigate all cash, credit and electronic payment discrepancies.
• Assist Credit Analyst with special projects as needed
• Prepare cash being sent to the lock box
• Responsible for notifying Credit Analyst when payments are received on project accounts
• Researching and submitting check request refunds to Management.
• Improved cash flow by streamlining accounts receivable processes and implementing efficient collection strategies.
• Strengthened collaboration between sales, finance, and operations departments resulting in increased overall efficiency within the organization.
• Identified opportunities for process improvements and successfully implemented them, resulting in reduced errors and increased efficiency.

• Responsible for a portfolio of 500-800 customers
• Using an excel aging of accounts, contacted past due customers in order to obtain payment, promise to pay, or to help resolve issues related to disputes
• Worked with other departments and mangers to resolve disputes and locate missing customers
• Pulled credit reports through Cortera Plus and Dunn & Bradstreet to determine credit worthiness.

• Assisted District Sales Manager in preparation of monthly sales analysis
• Prepared daily deposit and credit card batches
• Entered adjustments to complete the breakdown of cash entries, as well as to eliminated the uncleared charged backs
• Responsible for keeping the property clean, accessible and safe for all tenants
• Monitored full property security system.

• Maintained bookkeeping and accounting records according to established practices
• A/R A/P, Payroll, Purchasing, Check Reconciliation and General Ledger
• Prepared monthly financial statements and reviewed budgets with the property managers
• Handled problems related to personnel, vacations, interviewing, hiring and training.

This required excellent communication skills with the customer, but also with employees in order to promote a strong team environment

• The other factors in running a profitable store resulted from the attention paid to effective operations
• Details of such included: P&L statements, Inventory Control, Cash Flow and Payroll.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.