Shannon Shafer
Pittsburgh
Summary
Sales engineering professional with deep understanding of technical sales processes and product solutions. Adept at seamlessly integrating client requirements with technical capabilities. Known for collaborative team efforts and consistently achieving targets, showcasing adaptability and reliability. Proficient in technical analysis and customer relationship management.
Overview
31
31
years of professional experience
Work History
Industrial Sales Engineer
EATON CORPORATION
06.2012 - Current
- Adept at establishing long-term relationships with key clients in a variety of disciplines for repeat business and have a favorable reputation within the industry.
- Provide technical support to customers during pre-sales consultations, addressing concerns and offer multiple solutions based on a good, better, best option philosophy
- Develop customized proposals that demonstrate a clear understanding of client requirements and offer the best solution tailored to meet their specific needs.
- Provide technical troubleshooting and problem solving for clients with installed equipment or system issues
- Collaborate closely with internal teams to deliver top-notch customer service, ensuring seamless implementation of products and services.
- Improve overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.
- Achieve consistent year-over-year sales growth by identifying new opportunities and strategically expanding business relationships within existing accounts.
Inside Sales Engineer
EATON CORPORATION
04.2006 - 06.2012
- Proactively researched bids in the Pittsburgh Area, North and Central PA and the Youngstown OH markets to provide thorough, competitive quotes that result in orders and market share growth
- Supported Outside Sales engineers loadings in excess of $20 million annually and assist with negotiations which allow the sales team to have more face time with the customers
- Provide support to design-build engineers and consultants, contractors, and channel partners to develop cost effective or unique solutions for specific customer requirements
- Developed initial relationship with design-Build engineer, Matrix Services and booked the first order with them for around $100K which has opened the door to new opportunities to secure their turnkey business for projects around $200K and above for each project
- Work diligently to mitigate company risk and provide maximum profitability for the company and was personally able to accrue over $40K in incentive revenue in both 2010 and 2011 for the construction sales team
- Cultivated valuable industry contacts via networking events, enhancing company visibility within the marketplace.
- Implemented CRM system updates, optimizing data tracking and reporting capabilities for the sales team.
- Streamlined internal processes for more efficient quote generation, order processing, and follow-up communication.
Customer Service Representative
ALMATIS (FORMERLY ALCOA CHEMICALS)
04.2002 - 04.2006
- Composed proposals for customer inquiries of alumina products for markets in the US Canada, the Middle East and India
- Responsible for overseeing and arranging an order from it’s conception to delivery, including quotation, order entry, order management, production allocation and logistical arrangements
- Utilized Kanban system in various manufacturing locations including PA, Arkansas, Louisiana, The Netherlands, Germany and Japan to allocate production to awarded orders
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Inside Sales Engineer
EATON CORPORATION
05.2000 - 01.2002
- Interpreted electrical plans and specifications to support the residential/light commercial team in preparing bids
- Effective use of customer affinity to consult with plant engineers and technical resources regarding technical and commercial issues
- Excellent team player who effectively collaborated with colleagues to exchange information on negotiations to secure orders
- Participated in distributor counter days to evaluate needs and to promote product or service sales
International Project Coordinator
EATON CORPORATION
01.1997 - 05.2000
- Point of contact for large, $100K and above, complex project orders for international customers
- Enhanced project efficiency by streamlining communication channels and implementing time-saving tools.
- Pronounced understanding of INCO terms, letters of credit and contract negotiations
- Hosted customers for inspections and witness testing at Eaton’s plant facilities in North and South Carolina
- Championed continuous improvement initiatives within the organization by identifying areas for optimization within international project coordination practices.
International Customer Support Representative
EATON CORPORATION
09.1994 - 12.1996
- Provided customer service to overseas accounts and provided management for both component and engineered products
- Utilized written and verbal Spanish language skills to communicate with Eaton plants and customers in South and Central Americas
Education
B.S. - Economics and International Business
PENN STATE
STATE COLLEGE, PA01.1994
Skills
- Strong relationship management
- Skilled in finalizing sales transactions
- Effective presentation skills
- Support resolution skills
- Cross-functional collaboration
- Consultative sales techniques
- Proposal development
- Client account management
- Dependable team member
- Innovative product solution creation
- Skilled in technical problem-solving
- Sales support expertise
Personal
- BOY SCOUTS OF AMERICA
- Scoutmaster August 2016-2019 Troop 238 Mt Lebanon
- Personal Management Merit Badge Counselor
- Eagle Rank Preparation Advisor
Timeline
Industrial Sales Engineer
EATON CORPORATION
06.2012 - Current
Inside Sales Engineer
EATON CORPORATION
04.2006 - 06.2012
Customer Service Representative
ALMATIS (FORMERLY ALCOA CHEMICALS)
04.2002 - 04.2006
Inside Sales Engineer
EATON CORPORATION
05.2000 - 01.2002
International Project Coordinator
EATON CORPORATION
01.1997 - 05.2000
International Customer Support Representative
EATON CORPORATION
09.1994 - 12.1996
B.S. - Economics and International Business
PENN STATE
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