Shannon Shaffer

• Ensured timely delivery, maintaining high customer satisfaction levels
• Maintained upbeat, positive attitude in busy, customer-focused environment
• Completed rush deliveries on tight timetables to satisfy customer needs
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries
• Operated vehicle safely in highly congested areas with no traffic violations
• Fostered positive working relationships with regular customers

• Variety of administrative tasks including but not limited to handling mail, phones, office equipment and filing
• Maintain client files, both physical and electronic
• Prepare letters, dockets, argument binders
• Proofread, revise and edit drafts prepared by the attorneys
• Managed attorney's calendars
• Assist with deposition prep
• Managed office while attorneys were away
• Took inventory and placed orders for restock as needed
• Managed discovery files and evidence
• First point of contact for all clients, agencies, opposing counsel and court personnel
• Conduct research as needed
• Filed court documents and legal pleadings with court clerk on behalf of attorneys
• Travel as needed for client intakes, court filings and errands
• Other tasks as provided by attorneys and management

• Loading, unloading and sorting packages
• Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses
• Used hand-held scanners and physical logs to accurately track item movements
• Assembled, sealed, and loaded packages into correct trucks
• Followed safety regulations to maintain safe work environment

• Create and maintain student files containing highly confidential information
• Update outcome measures and daily reports in Excel
• Use with multi-line phone system and multiple software applications
• First point of contact for all outside clients/bureaus
• Managed information flow across departments to enhance communication and operational efficiency
• Create program brochures
• Sort, distribute and prepare mailings
• Assist with student detention hearings
• Trained to prepare monthly billing and food orders
• File audits in compliance with DHS
• Security review during reported incidents and filing statements reporting incident outcomes
• Other duties as assigned by management

• Process member enrollment, changes to accounts, data entry
• Main point of contatct for high volume office/gym/parks & rec office
• Maintain financial records for memberships, classes and party rentals
• Administrative support to all departments
• Prepare and distribute mailings
• Maintain daily calendars and project deadlines
• Create and maintain class schedules, notify clients of cancellations and changes
• Cash handling
• Answering and rerouting calls

• Take guests orders and ensure accuracy
• Handling of cash, comps, credit cards and POS system
• Balancing of drawer and opening/closing duties
• Taking inventory

• Mixing drinks for high volume bar while providing prompt and friendly service
• Balancing drawer and opening/closing duties
• RAMP certified, monitor guest alcohol consumption
• Taking orders and making drinks per recipe
• Trained new employees
• Taking inventory
• Delivered and set up catering orders

• Knowledge of PA Motor Vehicle Code, policies and procedures and the ability to interpret these to the customers understanding
• Maintain quality standards and required confidentiality of customer records
• Ability to monitor, evaluate and adapt to respond to all customer needs

• Handle inquiries pertinent to insurance plans and benefits for members and providers
• Meet quality, production and adherence standards
• Maintain accurate records including timekeeping records
• Prepare adjustments on claims
• Actively listened to customers, handled concerns quickly and routed specific concerns to necessary departments

Studies ranged from accounting, marketing, finance, management, business law, business software, humanities, and social and behavioral science

Phi Theta Kappa Honor Society