Shannon Shean

Treat Team Member

Ritas Italian Ice

06.2024 - 07.2024

Conducted daily inventory of supplies and ingredients used to prepare food items.
Complied with all applicable laws relating to food safety requirements.
Managed inventory levels by restocking shelves as needed.
Followed all safety protocols while preparing food items for customers.
Assisted other team members in completing tasks when needed.
Responded promptly to customer complaints or concerns in a courteous manner.
Stocked shelves with merchandise according to company guidelines.
Operated cash register accurately and efficiently during transactions.
Kept work area clean and sanitized throughout shift.
Resolved customer complaints in a professional manner.
Monitored expiration dates on perishable goods to minimize waste.
Provided friendly, efficient service to customers both in-person and over the phone.
Greeted customers and answered questions about menu items and store policies.
Discounted prices for approved promotional offers at checkout.
Cleaned counters, tables and fountain equipment, following quality checkpoints.
Informed customers about current ice cream flavors, ingredients and nutritional information.
Memorized menu items, identifying allergens to streamline service to customers.
Restocked ice cream disposable supplies, glass serving dishes and utensils.
Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
Cleaned and organized utensil area, napkins station and restroom facilities.
Served and scooped ice cream, following sizing specifications.
Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
Recommended flavor combinations and desserts to customers, enhancing their dining experience.
Managed time effectively during peak hours to minimize customer wait times.
Ensured the ice cream serving equipment was properly cleaned and maintained.
Operated cash register and handled financial transactions with accuracy.
Scooped ice cream for sundaes and made milkshakes for patrons.
Followed recipes and preparation techniques for sundaes, milkshakes, and other frozen desserts.
Maintained cleanliness and organization of the serving and seating areas, following health and safety guidelines.
Processed payments on cash register and counted back bills and change to patrons.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Restocked napkins, condiments and utensils at self-service areas during slow periods.
Maintained safe food handling practices to prevent germ spread.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Scrubbed and polished counters to remove debris and food.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.

Summary

Overview

Work History

Stock Associate

Treat Team Member

Education

Student -

Skills

Education and Training

Contact

Timeline

Stock Associate

Treat Team Member

Student -

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