Shannon Shean
Loxahatchee Groves,FL
Summary
Friendly professional with proven strengths in cross-selling and customer service. Reliable individual with pleasant demeanor and terrific work ethic.
Overview
1
1
year of professional experience
Work History
Stock Associate
Holister
10.2024 - Current
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
Treat Team Member
Ritas Italian Ice
06.2024 - 07.2024
- Conducted daily inventory of supplies and ingredients used to prepare food items.
- Complied with all applicable laws relating to food safety requirements.
- Managed inventory levels by restocking shelves as needed.
- Followed all safety protocols while preparing food items for customers.
- Assisted other team members in completing tasks when needed.
- Responded promptly to customer complaints or concerns in a courteous manner.
- Stocked shelves with merchandise according to company guidelines.
- Operated cash register accurately and efficiently during transactions.
- Kept work area clean and sanitized throughout shift.
- Resolved customer complaints in a professional manner.
- Monitored expiration dates on perishable goods to minimize waste.
- Provided friendly, efficient service to customers both in-person and over the phone.
- Greeted customers and answered questions about menu items and store policies.
- Discounted prices for approved promotional offers at checkout.
- Cleaned counters, tables and fountain equipment, following quality checkpoints.
- Informed customers about current ice cream flavors, ingredients and nutritional information.
- Memorized menu items, identifying allergens to streamline service to customers.
- Restocked ice cream disposable supplies, glass serving dishes and utensils.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
- Cleaned and organized utensil area, napkins station and restroom facilities.
- Served and scooped ice cream, following sizing specifications.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
- Recommended flavor combinations and desserts to customers, enhancing their dining experience.
- Managed time effectively during peak hours to minimize customer wait times.
- Ensured the ice cream serving equipment was properly cleaned and maintained.
- Operated cash register and handled financial transactions with accuracy.
- Scooped ice cream for sundaes and made milkshakes for patrons.
- Followed recipes and preparation techniques for sundaes, milkshakes, and other frozen desserts.
- Maintained cleanliness and organization of the serving and seating areas, following health and safety guidelines.
- Processed payments on cash register and counted back bills and change to patrons.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Scrubbed and polished counters to remove debris and food.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Education
Student -
Seminole Ridge Community High School
Loxahatchee, FLSkills
- Upselling strategies
- Food safety understanding
- Menu Memorization
- Inventory Monitoring
- Order Taking
- Stock Rotation
- Supply Restocking
- Cash Handling
- Quality Assurance
- Greeting customers
- Guest service
- Work Station Organization
- Cleaning and organization
- Flexible Schedule
- Handling Complaints
- Menu knowledge
- Inventory
- Sales Transactions
Education and Training
true,Loxahatchee, FL
Contact
561-660-2023
shannonsheanh@gmail.com
Timeline
Stock Associate
Holister
10.2024 - Current
Treat Team Member
Ritas Italian Ice
06.2024 - 07.2024
Student -
Seminole Ridge Community High School
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