Results-driven program manager with first rate presentation, event planning and project management skills. Adept at coordinating community fundraising opportunities, managing information databases and overseeing the annual planning process to make the most use of available opportunities and reach more community members.
Hi, I’m
SHANNON SHELTON
Houston,TX
Summary
Overview
17
years of professional experience
Work History
SearchPath
Community Outreach Specialist
08.2022 - Current
Job overview
- Visit communities and canvasses neighborhoods, work collaboratively with the program Director and Clear Path Supervisor to conduct outreach in the community, focusing on those who are most vulnerable, complete a Vulnerability Index Service Prioritization and Decision Assistance Tool (VISPDAT) to determine permanent housing options and to be placed in the housing queue, visits with neighbors experiencing homeless and confers about obstacles preventing participation in programs and identify means of overcoming those obstacles, assist neighbors experiencing homelessness with accessing resources and making referrals, continue to engage with unsheltered homeless neighbors until shelter or permanent housing is obtained, assist clients with housing applications, complete supportive and subsidized housing paperwork, survey rental market for affordable housing, and advocate for clients with prospective landlords.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Connected individuals with available and relevant resources.
- Developed presentations for public events, community groups and school assemblies.
- Surveyed local program participants to ascertain problematic areas requiring improvement.
- Wrote content for newsletters, social media pages and informational packets.
- Developed presentations and media to promote community resources and housing programs at seminars and other local events.
- Created and implemented community-based programs to improve education or fill specific needs.
- Helped clients navigate social services system and access needed resources.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Tracked service activities and outcomes against outlined plans and goals.
- Kept case files updated, accurate and aligned with requirements.
- Facilitated community outreach to expand participation and support.
- Managed cases of homeless, Drug addicted clients receiving social or community service support.
- Managed cases of homeless and elderly clients receiving social or community service support.
- Assisted clients with obtaining housing, employment and support resources.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Coordinated with different service providers to meet clients' individual needs.
- Educated young people about strategies for driving discussions and promoting social changes.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Gathered opinions and support from grass-roots supporters to solidify group position.
Iqor Technologies
Senior Agent Trainer
05.2019 - 08.2022
Job overview
- Responsible for training new customer service employees, supporting experienced employees to improve their performance, creating educational material, conducting training sessions, identifying skills gaps, and ensuring staff members stay motivated.
- Supervised team of 12, providing exceptional coaching and mentoring.
- Implemented process improvements in areas that were underperforming.
- Interacted with peers in other departments, which promoted continuous share of information required for job tasks.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Developed new business and managed new and existing clients.
Zumiez Inc
1st Assistant Manager
09.2019 - 02.2021
Job overview
- Ensuring company policies are followed, hiring, training and developing new employees, resolving customer issues to their overall satisfaction, working closely with the store manager to lead staff, overseeing retail inventory, organizing employee schedule, taking disciplinary action when necessary, ensuring a consistent standard of customer service, maintaining merchandise and a visual plan, maintaining stores to standards, including stocking and cleaning, completing tasks assigned by the general manager accurately and efficiently, supporting store manager as needed.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Daikin
Shipping and Receiving Clerk
05.2019 - 09.2019
Job overview
- Responsibilities included tracking inventory levels, handling all aspects of shipping and receiving, keeping accurate records, packaging items, printing labels, weighing packages, and determining appropriate postage.
ONPOINT INDUSTRIAL
Safety Attendant
11.2017 - 04.2019
Job overview
- Responsibilities included whole watch, bottle watch, and fire watch.
HOME DEPOT
Paint Associate/ Workflow Clerk
09.2016 - 10.2018
Job overview
- Primary role: Consult with customers regarding project specifications, explain specific products and how each would best help them with their needs, mix paint to specific color schemes, help streamline and automate repeatable business tasks, minimize room for errors and increasing overall efficiency, strategize to help improve the efficiency, overall revenue, day-to-day operations of the department.
SYSTEM ONE STAFFING
Inventory Specialist
06.2013 - 08.2016
Job overview
- As subcontract employee: As part of quality control, collected and sorted thousands of candies, inspecting for product defects, worked in a line with coworkers to accurately package the product, prepared, cleaned and maintained the line for maximum productivity.
PARTY CITY
Sales Manager
09.2010 - 10.2011
Job overview
- Responsibilities included budgeting and financial oversight, inventory management, recruitment, facilitated the training and hiring process of sales teams in the Southwest Region, trained new employees in policy, procedures and corporate performance standards, payroll, management reports, cash drawer management and sales slip tracking, merchandise display to promote customer access and increase sales, sales/business development.
JENNIE ROBERTS LAW FIRM
Law Clerk
09.2006 - 12.2008
Job overview
- Schedules, maintained and updated client files, computed and recorded data, formatted, proofread and edited notes, fielded and directed incoming calls in conjunction with scheduling of appointments, clerical functions included typing, proficiency in Microsoft Suite, database management and faxing of documents.
- Assisted attorneys with case organization and administrative tasks.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
- Supported legal team by conducting research, drafting briefs, gathering information and interpreting legal documents.
- Maintained and updated files and databases for personnel records and financial reports.
- Met with clients on legal team's behalf to gather case information and discuss upcoming litigation.
- Supported lawyers in reviewing and processing search warrants, subpoenas and court documents.
- Met with clients to discuss upcoming depositions and arbitrations.
- Managed court sessions, maintaining attendant records for court proceedings.
- Executed under-budget project management on complex solicitor service issues for senior leadership.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Interviewed clients to obtain information relevant to cases.
- Researched statutes, decisions, legal articles, and codes.
- Attended court hearings and depositions to take notes and document proceedings.
- Assisted attorneys with reviewing and organizing witness reports.
- Created weekly, monthly and quarterly expense reports.
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
- Generated leads to meet and exceed revenue goals by identifying new clients.
Education
UNIVERSITY OF HOUSTON
Associate's Degree
03.2023
University Overview
TEXAS SOUTHERN UNIVERSITY
Associate of Business Administration
05.2012
University Overview
MADISON HIGH SCHOOL
High School Diploma
05.2006
University Overview
Skills
- Community Resource Management
- Recordkeeping Skills
- Needs Assessment
- Social Media Management
- Project Leadership
- Presentation Skills
- Informational Material Development
- Report Preparation
- Fundraising Coordination
- Community Engagement
- Program Oversight
- Service Coordination
- Documentation Management
- Data Tracking
- School Education
- Personal Counseling
- Clerical Support
- Program Planning
- Community Outreach
- Referral Coordination
- Progress Evaluations
- Documentation Proficiency
- Quality Assurance Controls
- Chronic Disease Management
- Patient Assessment
- Emotional Awareness
- Treatment Planning
- Administration and Management
- Interdisciplinary Collaboration
- Staff Education and Training
- Human Resources
- Medical Software
Licenses Certificates Training
Licenses Certificates Training
- 03/2023, OSHA 30, Houston Community College
- 03/2023, Food Handler Certification, Houston Community College
- 03/2023, OSHA 10, Houston Community College
- 08/2014, TWIC, Transportation Security Administration
Desired Occupation
Desired Occupation
Data Entry KeyersDesired Salary
Desired Salary
$15.00 hourly
Desired Job Location
Desired Job Location
Harris CountyDesired Job Type
Desired Job Type
Mon, Tue, Wed, Thu, Fri, Day, Regular, FT, No, No, NoDrivers License
Drivers License
Yes
Job Skills
Job Skills
46 skill(s)Typing Speed
Typing Speed
40 wpmSecurity Clearance
Security Clearance
No ClearanceTimeline
Community Outreach Specialist
SearchPath
08.2022 - Current
1st Assistant Manager
Zumiez Inc
09.2019 - 02.2021
Senior Agent Trainer
Iqor Technologies
05.2019 - 08.2022
Shipping and Receiving Clerk
Daikin
05.2019 - 09.2019
Safety Attendant
ONPOINT INDUSTRIAL
11.2017 - 04.2019
Paint Associate/ Workflow Clerk
HOME DEPOT
09.2016 - 10.2018
Inventory Specialist
SYSTEM ONE STAFFING
06.2013 - 08.2016
Sales Manager
PARTY CITY
09.2010 - 10.2011
Law Clerk
JENNIE ROBERTS LAW FIRM
09.2006 - 12.2008
UNIVERSITY OF HOUSTON
Associate's Degree
TEXAS SOUTHERN UNIVERSITY
Associate of Business Administration
MADISON HIGH SCHOOL
High School Diploma
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