SHANNON SHELTON
Summary
Professional, organized, and skilled at multitasking. Seeking a new career path. Excellent communication skills. Highly motivated and eager to contribute as a future employee. Searching for a top-notch company that values work-life balance. Excited about the opportunity to engage in a conversation and explore how to bring value to your organization.
Overview
13
13
years of professional experience
Work History
Administrative Manager
Max Public Adjusters
04.2024 - Current
- Excelled in customer service, resolving complex issues quickly and professionally
- Utilized excellent communication and interpersonal skills to collaborate with colleagues, clients, and vendors
- Established positive working relationships with internal departments and external customers and vendors
- Proficiently handled confidential information in accordance with company policies and procedures
- Developed strong organizational skills with an emphasis on accuracy and efficiency
- Generated detailed reports utilizing spreadsheet software such as Microsoft Excel
- Specifically Check Breakdowns for Estimates
- Optimized the use of technology and software to streamline administrative tasks and processes
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Communicated with and provided guidance for external vendors and service providers to ensure organization, department and work unit's business needs were met
Sales & Service Specialist
Fulton Bank
10.2012 - 06.2024
- Built a strong rapport with clients while providing exceptional customer service
- Maintained a positive attitude in high-pressure situations while providing superior service
- Responded to inquiries efficiently and resolved issues while maintaining trust and leaving room for open communication
- Opened new accounts, perform customer maintenance requests, assist with operational activities and responsibilities, and maintain flexibility between performing sales and teller transactions
- Assisted clients with teller transactions accurately and in accordance with bank policy and procedure
- Provided ongoing support to customers regarding products and services
- Managed risk by maintaining compliance with applicable regulations, policies and procedures, while demonstrating sound judgment within established limits
- Maintained tasks for onboarding new customers during the first 6 months
- Developed comprehensive product knowledge to answer customer questions accurately
- Performed administrative tasks such as data entry, filing, and maintaining inventory records
Education
Vineland High School
Vineland, NJ06.1998
Skills
Professionalism
Excellent communication, verbal & written
Organizational skills
Detail oriented
Multitasking Abilities
Flexible & Adaptable
Reliable
Relationship building
Employee onboarding
Training and coaching
Team work and collaboration
Accounting procedures
Account reconciliation
Records management
Policy and procedure modification
Timeline
Administrative Manager
Max Public Adjusters
04.2024 - Current
Sales & Service Specialist
Fulton Bank
10.2012 - 06.2024
Vineland High School
Similar Profiles
Gary LetzGary Letz
Public Adjuster at First Call Public AdjustersPublic Adjuster at First Call Public Adjusters
Sarah MoneySarah Money
Executive Assistant to Supervising PA at Top Tier Public AdjustersExecutive Assistant to Supervising PA at Top Tier Public Adjusters
Eric GodenEric Goden
Licensed Public Adjusters at United Atlantic Public AdjustersLicensed Public Adjusters at United Atlantic Public Adjusters
Niret GroblerNiret Grobler
Administrative Manager at ITE WIMS Water Information (Pty) Ltd.Administrative Manager at ITE WIMS Water Information (Pty) Ltd.
Luis Octavio BarattoLuis Octavio Baratto
Administrative Manager at Gestoría ElguezábalAdministrative Manager at Gestoría Elguezábal