Shannon Shepherd
Port Wentworth,GA
Summary
Proven Utility Lineman and Project Coordinator with a track record of enhancing system reliability and project delivery. Skilled in cable splicing and fostering teamwork, I've significantly improved project efficiency and safety standards. Leveraging expertise in electrical safety and exceptional organizational skills, I excel in fast-paced environments, ensuring top-notch service and operational excellence.
Overview
23
23
years of professional experience
Work History
Utility Lineman
Bishop Fiber Solutions LLC
02.2024 - 06.2024
- Responded to emergencies and outages that required additional labor and assistance for repairs.
- Performed maintenance and reconducting work in varied weather conditions.
- Worked on both dead and energized lines.
- Trained new team members in proper procedures, fostering a safe and efficient work environment.
- Installed, spliced and maintained overhead and underground coax lines for residential and commercial customers.
- Followed all safety protocols and regulations while working at height and with live electricity.
- Effectively managed multiple projects simultaneously, prioritizing tasks based on urgency and impact on overall operations.
Utility Lineman
RK Faulk Communications LLC
07.2023 - 02.2024
- Performed maintenance and reconducting work in varied weather conditions.
- Responded to emergencies and outages that required additional labor and assistance for repairs.
- Worked on both dead and energized lines.
- Removed old poles and hardware and replaced with new equipment.
- Installed, spliced and maintained overhead and underground coax lines for residential and commercial customers.
- Followed all safety protocols and regulations while working at height and with live electricity.
- Installed and maintained overhead and underground coax lines and auxiliary equipment.
- Assisted with constructing new coax lines by using appropriate tools and equipment.
Project Coordinator
Southeast Utilities of Georgia
07.2020 - 07.2023
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
Project Coordinator
Cable Television Installation & Service
09.2011 - 07.2020
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored project progress, identified risks and took corrective action as needed.
- Enhanced team productivity with introduction of agile project management techniques, facilitating quicker adjustments to project scope.
- Facilitated training sessions on project management software, increasing team competency and efficiency in task management.
- Orchestrated onboarding of new team members, ensuring seamless integration into project workflows and culture.
- Implemented digital project tracking system, simplifying progress monitoring and improving project delivery timeframes.
- Photocopied, distributed and emailed documents to project managers.
- Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Responded to requests for information on materials to inquiring parties.
Coax Splicer
EAEI LLC
08.2001 - 09.2008
- Improved signal quality by accurately testing and adjusting cable signals during installation and maintenance projects.
- Mitigated potential service disruptions by conducting regular preventative maintenance and promptly addressing issues as they arose.
- Increased efficiency with expert use of specialized tools, such as fusion machines, cable strippers, and signal test equipment.
- Contributed to cost savings by effectively managing inventory and minimizing material waste on job sites.
- Ensured cable system reliability by conducting thorough inspections and addressing potential issues promptly.
- Maintained clear lines of communication with supervisors, team members, and clients to ensure smooth project execution and timely completion.
Education
Diploma - Math
Palmyra-Macedon Senior High School
Palmyra, NYSkills
- Bucket truck operation
- Heavy Lifting
- Storm Damage Repair
- Hand and power tools
- Fall Protection Practices
- Hole digging
- Grounding Techniques
- Safety Procedures
- Electrical safety procedures
- Safety meetings
- Repair work
- Overhead Line Construction
- Troubleshooting
- Emergency Repairs
- Written and verbal communication
- Cable splicing
- Equipment Selection
- Crossarm Installation
- Chain hoist operation
- Blueprint Analysis
- Crew assistance
- Equipment Maintenance
- Underground Distribution Systems
- Fault Detection Techniques
- Underground cabling
- Customer Service
- System Troubleshooting
- Shortening and lengthening lines
- Trenching
- Multitasking Abilities
- Safety Management
- Diagram interpretation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Reliability
- Excellent Communication
- Organizational Skills
Timeline
Utility Lineman
Bishop Fiber Solutions LLC
02.2024 - 06.2024
Utility Lineman
RK Faulk Communications LLC
07.2023 - 02.2024
Project Coordinator
Southeast Utilities of Georgia
07.2020 - 07.2023
Project Coordinator
Cable Television Installation & Service
09.2011 - 07.2020
Coax Splicer
EAEI LLC
08.2001 - 09.2008
Diploma - Math
Palmyra-Macedon Senior High School
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