Shannon Shioutakon
Kensington,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
33
33
years of professional experience
Work History
Office Manager
Blake & Sons Moving & Storage
04.1997 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed office operations while scheduling appointments for department managers.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Property Manager
The Gables On Tuckerman
06.1991 - 06.1999
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Attended staff meetings and took extensive notes to share with property manager.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Escalated major issues to property manager for immediate remediation.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Communicated effectively with owners, residents, and on-site associates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Education
Bachelor of Arts - Psychology
University of Maryland - University College
Shady Grove, MD06.1999
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Clear oral/written communication
- Relationship Building
Timeline
Office Manager
Blake & Sons Moving & Storage
04.1997 - Current
Assistant Property Manager
The Gables On Tuckerman
06.1991 - 06.1999
Bachelor of Arts - Psychology
University of Maryland - University College