Shannon Siedel
Paterson,USA
Summary
Flexible Customer Service Representative offering 5 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Compassionate in managing heavy daily patient volume, including telephone triage, appointment scheduling and patient referral. Proficient in documentation and record maintenance. Dedicated to patient confidentiality. Experienced in helping clinical and surgical professionals diagnose and treat chronic and acute patient concerns. Well-organized and level-headed in both routine and emergency situations. Competent in using and monitoring equipment, updating records and comforting patients during difficult times.
Overview
7
7
years of professional experience
Work History
TMS Technician
SuccessTMS
Paramus, USA
01.2022 - Current
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments
- Used restrictive devices and patient-shielding techniques to minimize patient and staff radiation exposures
- Recorded observations and baseline measurements to maintain accurate medical records
- Explained procedures to patients to reduce anxieties, enhance cooperation and facilitate smooth procedures
- Identified and addressed individual mental health challenges to support patients
- Scheduled and coordinated patient follow-up appointments
- Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians
- Led individual and group therapy sessions to promote patient wellness and independence
- Delivered one-on-one, group therapy, and TMS therapy as well as counseling services
Patient Access Representative
Chilton Medical Center - AHS
Pequannock, USA
09.2023 - 10.2024
- Processed patient admissions, registrations, transfers, and discharges according to established procedures
- Verified insurance coverage for services provided by the facility
- Collected co-pays and other payments from patients at time of service
- Responded to patient inquiries regarding billing or financial matters
- Ensured accuracy of all data entered into computer system
- Scanned documents into electronic medical records system
- Created new patient accounts in EMR system as needed
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments
- Maintained confidentiality of all patient information in accordance with HIPAA regulations
- Compiled information from patients and caregivers or family members to identify care concerns
- Verified patients' insurance and payment methods during admissions or check-in processes
- Explained various admission forms and policies, acquiring signatures for consent
Medical Scribe
MedRite Urgent Care
Fairfield, USA
09.2021 - 01.2022
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts
- Followed clinicians throughout shift in high-volume, busy environments
- Evaluated charts, documents and orders and made timely corrections
- Collected, monitored and documented patient vital signs
- Promoted health, well-being and safety of patients using nursing processes and care standards
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes
- Sanitized work area and sterilized equipment and instruments to comply with protocols
- Offered protective masks and face shields to guests
Medical Call Center Representative
MTBC
East Rutherford, USA
08.2020 - 09.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Sent treatment claims to insurance carriers on same day that patients received care
- Updated patient and insurance data and input changes into company's computer system
- Verified patients had proper insurance coverage prior to procedures or appointment scheduling
- Signed payment approvals accepted claims
- Examined automobile policies with third-party liability, accident benefits and collision benefits
E-Service Customer Representative
Bed Bath & Beyond
Totowa, USA
10.2018 - 07.2020
- Educated customers on special pricing opportunities and company offerings
- Documented customer correspondence in CRM to track requests, problems and solutions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Answered inbound calls, chats and emails to facilitate customer service
- Answered customer questions and addressed concerns resulting in reduction in customer complaints
- Created and implemented process improvements to maximize efficiency
Direct Support Professional
Childrens Aid & Family Services
Park Ridge, USA
04.2018 - 11.2018
- Maintained clean and well-organized environment for client happiness and safety
- Transported clients to doctor's appointments and errands
- Tracked and reported clients' progress based on observations and conversations
- Supervised medication administration, personal hygiene and other activities of daily living
- Followed care plan and directions to administer medications
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
- Monitored client's well-being, safety and comfort under physician direction
- Documented client progress in charts and logbooks
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean
- Monitored health and well-being of clients and reported significant health changes
Education
High School Diploma -
International High School
Paterson, NJ06.2016
Skills
- Indirect Patient Care
- Microsoft Office
- Attention to Detail
- Problem-Solving
- Mental Illness Treatment
- Coordinating Care
- Clerical Functions
- Accurate Documentation
- Medication Administration
- Procedure Room Preparation
- Filing and Data Archiving
- Data Management
- Eligibility Determination
- Upbeat and Positive Personality
- Multitasking and Prioritization
- POS Systems and Ordering Platforms
- Creative Problem Solving
- Customer Service
- 56 wpm Typing Speed
Additional Information
Authorized to work in the US for any employer
Timeline
Patient Access Representative
Chilton Medical Center - AHS
09.2023 - 10.2024
TMS Technician
SuccessTMS
01.2022 - Current
Medical Scribe
MedRite Urgent Care
09.2021 - 01.2022
Medical Call Center Representative
MTBC
08.2020 - 09.2021
E-Service Customer Representative
Bed Bath & Beyond
10.2018 - 07.2020
Direct Support Professional
Childrens Aid & Family Services
04.2018 - 11.2018
High School Diploma -
International High School
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