Shannon Sikes
Fort Worth
Summary
Results-driven Shift Manager with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team leadership and effective problem-solving, dedicated to resolving issues promptly. Results-driven Shift Manager with expertise in team leadership and customer service, enhancing operational efficiency and resolving complaints effectively.
Overview
9
9
years of professional experience
Work History
Shift Manager
RaceTrac Petroleum Inc.
Azle
03.2019 - Current
- Supervised team during shifts to ensure operational efficiency and adherence to policies.
- Resolved customer complaints by providing effective solutions and enhancing satisfaction.
- Trained staff on operational procedures to improve service quality and efficiency.
Office Manager
Full Spectrum Automotive
Fort Worth
02.2017 - 08.2018
- Coordinated office activities to ensure efficient workflow and productivity.
- Implemented new filing systems to enhance document retrieval and management.
- Managed vendor relationships to secure timely delivery of supplies and services.
- Developed and maintained office budgets to control expenditures effectively.
- Processed payroll and managed employee records to ensure accuracy.
Education
High School Diploma -
Azle Hornet Academy
Azle, TX02-2020
Skills
- Team leadership
- Operational efficiency
- Customer service
- Staff training
- Policy enforcement
- Workflow management
- Problem solving
- Effective communication
- Delegating work
- Accurate money handling
- Verbal and written communication
- Cash handling
- Energetic and enthusiastic
- Handling customer complaints
- Teamwork
Timeline
Shift Manager
RaceTrac Petroleum Inc.
03.2019 - Current
Office Manager
Full Spectrum Automotive
02.2017 - 08.2018
High School Diploma -
Azle Hornet Academy