Summary
Overview
Work History
Education
Skills
Personal Information
Volunteer Experience
Timeline
Generic

Shannon Silas

Deatsville,AL

Summary

A highly motivated graduate from Troy University with a major in Human Service and a minor in Substance Abuse Education. Compassionate and professional case worker driven by the genuine desire to help those in need. Applies excellent interpersonal and problem-solving skills, human service standards, and a code of ethics to assess client needs and form treatment plans. Proven ability to use self-awareness and self-regulation in managing personal biases and values when working with diverse individuals, groups, and colleagues. Expert communicator emphasizing active listening, identifying, and overcoming barriers to successful treatment. Demonstrated understanding of the requirements and the ability to connect clients to needed social services.

Overview

29
29
years of professional experience

Work History

Case Manager

Carastar Mental Health
11.2023 - Current
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.

Property Manager

Silas Properties
01.2017 - Current
  • Negotiated and executed new leases, renewals, and terminations
  • Established and navigated property management policies and procedures
  • Planned, scheduled, and coordinated general maintenance and major repair projects
  • Established policies and procedures related to leasing terms, security deposits, and pet restrictions
  • Initiated eviction proceedings when necessary according to state law and court orders
  • Investigated complaints, disturbances and violations and resolved issues.

Internship Student

The Aletheia House
03.2023 - 07.2023
  • Interviewed clients to assess the level of care needed to develop an individualized treatment plan
  • Educated clients in a group setting on addiction recovery and essential life skills
  • Maintain accurate documentation related to client progress
  • Provided community outreach efforts to raise awareness of the facility's services.

Office Administrative Assistant

Silas Logging & Timber
01.2005 - 12.2017
  • Assisted the executive management team in making informed decisions by providing timely and accurate administrative support
  • Performed basic bookkeeping tasks such as entering transactions into the accounting system
  • Supported information security and integrity with well-organized filing systems and databases
  • Served as the primary point of contact for facilitating operational and administrative inquiries
  • Built and maintained relationships with vendors and other external contacts.

Customer Service Specialist/Loan Officer

Regions Bank
08.1995 - 02.2004
  • Collaborated with colleagues across departments to ensure the best possible solutions were provided to customers
  • Demonstrated the ability to work independently as well as collaboratively with other team members
  • Recommended product offerings to meet customers' changing needs
  • Provided outstanding customer service by responding to inquiries promptly and efficiently
  • Interacted with customers using active listening skills to confirm or clarify information and diffuse customer complaints.

Education

Bachelor of Science (B.S.) in Human Services/ Substance Abuse Education -

Troy University
Troy, AL
07.2023

Associate in Science (A.S.) in Human Services -

Jefferson State Community College
Clanton, AL
05.2019

Skills

  • Substance Abuse and Specialized Care
  • Comprehensive case management for substance abuse treatment
  • Behavior Redirection
  • Youth Support
  • Psychoeducation
  • Individual and Group Counseling
  • Patient Assessments
  • Progress Evaluation
  • Multitasking and Organization

Personal Information

Title: Human Services Specialist

Volunteer Experience

  • Youth Mentor Volunteer, First Baptist Church Of Posey Crossroads, Prattville, AL, 01/01/21, Present, Consulted and collaborated with church leadership to provide spiritual support to individuals and families in need., Led youth Bible study enriching young girls' and boys' spiritual development., Instruct Vacation Bible School and youth group activities., Provided guidance and support to young people regarding personal decisions or challenges they were facing.
  • Volunteer, Pine Level Community Center, Deatsville, AL, 11/01/22, 12/01/22, Participated in community clean-up and enrichment projects., Utilized knowledge of community resources to refer clients to appropriate sources., Observed rules and safety regulations of organization while carrying out assigned tasks., Utilized problem solving and organizational skills to manage multiple tasks simultaneously.

Timeline

Case Manager

Carastar Mental Health
11.2023 - Current

Internship Student

The Aletheia House
03.2023 - 07.2023

Property Manager

Silas Properties
01.2017 - Current

Office Administrative Assistant

Silas Logging & Timber
01.2005 - 12.2017

Customer Service Specialist/Loan Officer

Regions Bank
08.1995 - 02.2004

Bachelor of Science (B.S.) in Human Services/ Substance Abuse Education -

Troy University

Associate in Science (A.S.) in Human Services -

Jefferson State Community College
Shannon Silas