Shannon Simmons
Lancaster,CA
Summary
Proven professional with a track record of dependability and a positive attitude, demonstrated through long-term relationships built at Self Employed Services. Excelled in customer service and problem-solving, enhancing client satisfaction and workspace efficiency. Skilled in multitasking and maintaining calm under pressure, significantly contributing to team collaboration and client relations at J and K Accessories.
Overview
29
29
years of professional experience
Work History
Mod Team Associate
Walmart
04.2017 - Current
- Enhanced customer satisfaction by addressing and resolving mod team-related issues promptly.
- Worked closely with other departments to address specific concerns related to moderated content or reported users, fostering a collaborative working environment.
- Supported business development initiatives by providing insights on user behavior patterns based on mod team observations.
- Trained new mod team associates, ensuring they were equipped with necessary skills and knowledge for optimal performance.
Babysitting
Self Employed Services
01.2009 - Current
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Kept detailed records of each babysitting session including hours worked, activities completed, and any pertinent notes for parents.
Hair Stylist
Self Employed Services
08.1996 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Retail Worker
J and K Accessories
01.2007 - 07.2011
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Receptionist
Youth Opportunity Program
03.1996 - 07.1996
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Calm Under Pressure
- Decision-Making
Accomplishments
- Resolved product issue through consumer testing.
- Achieved volunteer through effectively helping with elementary school .
Timeline
Mod Team Associate
Walmart
04.2017 - Current
Babysitting
Self Employed Services
01.2009 - Current
Retail Worker
J and K Accessories
01.2007 - 07.2011
Hair Stylist
Self Employed Services
08.1996 - Current
Receptionist
Youth Opportunity Program
03.1996 - 07.1996