Shannon Simms
Washington,DC
Summary
Seasoned Case Manager driven to foster trusting relationships with clients while helping identify and achieve short-term and long-term goals for adults and their children; ultimately working to reverse the effects of domestic violence, homelessness, mental health, and other debilitating barriers.
Overview
9
9
years of professional experience
Work History
RISE Program Manager
My Sister's Place
Washington, DC
08.2021 - Current
- Supervise and manage Community Advocates; providing support, technical assistance, necessary training, and annual performance evaluations.
- Responsible for supervision and management of the RISE program. This includes logistical management, grant deliverables, progress of ongoing activities, and new initiatives.
- Provide case management services to RISE participants. Ensure RISE program deliverables are met, and support the RISE program team in successfully meeting goals.
- Provide back-up coverage for community-based staff, as needed.
- Provide back-up support and coverage for program staff as needed.
- Facilitate weekly meetings for RISE program, and community staff as needed.
- Support the implementation of organizational policies and procedures.
- Direct and monitor implementation of program policies and procedures for effective service delivery.
- Conduct program evaluations to measure staff performance, client progress, and program success.
- Ensure adherence and compliance to all community-based program and staff requirements, including grant deliverables.
- Assist with the development of new and existing programs, and program
Community Advocate
My Sister's Place
Washington , DC
08.2020 - 08.2021
- Provide intensive case management services to people affected by domestic violence at least twice a month in-person
- Create detailed service plan, safety plan, and financial budget with each client and review monthly
- Establish and enhance relationships with partners and stakeholders including landlords
- Identify strengths and needs of individuals and families as they relate to the overall plan of intervention
- Make appropriate referrals to address social, environmental, medical, and emotional crisis
- Respond to crisis situations and intervene to resolve immediate problems
- Provide assistance in seeking housing, employment, financial assistance, and other needed services
- Maintain up-to-date records for documentation of case activity, including electronic case management data entry in Osnium
Permanent Supportive Housing Case Manager
Friendship Place
Washington, DC, DC
10.2019 - 08.2020
- Facilitate face-to-face contacts with PSH families, including completion of outreach, engagement, and intake services
- Engage consumers and assess individual needs, preferences, and strengths
- Maintain electronic case notes in OCTO
- Develop, implement, and revise individual service plans
- Assist households in locating and selecting wraparound services
- Act as a liaison with landlords and other community stakeholders
- Attend professional training and conferences as needed
Community Support Worker
Hillcrest Children And Family Center
Washington, DC
01.2019 - 05.2019
- Developed and implemented a variety of innovative interventions and strategies to promote client self-sufficiency.
- Set goals with clients related to behavioral improvements and worked with parents to track progress.
- Served as liaison between families, school personnel and other community supports on behalf of students.
- Collaborated with teachers, administrators and guardians to determine the needs of individual students.
- Provided case management services, counseling, education and life-skills training to diverse, at-risk student population.
- Evaluated children's emotional and psychological needs, prioritized treatment, and maintained patient flow.
- Communicated goals, plans and progress to parents or guardians.
Family Service Coordinator
The Community Partnership for the Prevention of Homelessness
Washington, DC
06.2013 - 01.2019
- Prepare case file for each assigned family
- Meet with an average of six clients daily for case management appointments
- Assists clients with developing a service plan; identifying and securing employment, housing, childcare, and GED programs
- Serves as a liaison between clients and community based resources
- Facilitate meetings with clients and external treatment providers
- Maintain confidential client records and files
- Honor professional code of conduct
- Advocate and actively assists families and
individuals in obtaining services (e.g. mental health, substance abuse,
medical services, mentoring and socialization) - Maintain records in HMIS and STEP Tool
- Meet with families weekly to review progress on service plans
- Conduct monthly review of spending summary
- Provide referrals for needed mainstream and community
resources - Afford support and advocacy for children in school
through the monitoring of school attendance and partnering with Homeless Liaison - Attend meetings, trainings, and conferences as required
Summer Administrative Intern
East of the River Clergy-Police Community Partnership, Inc.
4105 First Street S.E. Washington, DC 20032
06.2011 - 08.2011
- Answered and managed incoming phone calls and recorded accurate messages for office staff
- Placed calls to participants to schedule appointments for ERCPCP/DYRS events
- Effectively utilized standard office software and computer equipment
- Completed massive filing assignments
- Performed assigned task in a timely fashion
Education
Bachelor of Science - Criminal Justice: Community Based Corrections
Bowie State University
Skills
- Trauma Informed
- Ability to submit projects with quick turnaround times
- Effective and persuasive, written and oral communication skills
- Strong client relations
- Experience with Osnium, Credible, HMIS, CATCH, OCTO, STEP Tool, and SPDAT Assessment
- Leadership and team-building abilities
- Strong interpersonal skills
- Conflict resolution skills
- CPR/First Aid certified
- Motivational Interviewing
- Completed Youth Mental Health First Aid and Safe Shores training
- DVACT Certified
- Case Planning and Management
- Victim Advocacy
- Safety Planning
- Operations Management
Timeline
RISE Program Manager
My Sister's Place
08.2021 - Current
Community Advocate
My Sister's Place
08.2020 - 08.2021
Permanent Supportive Housing Case Manager
Friendship Place
10.2019 - 08.2020
Community Support Worker
Hillcrest Children And Family Center
01.2019 - 05.2019
Family Service Coordinator
The Community Partnership for the Prevention of Homelessness
06.2013 - 01.2019
Summer Administrative Intern
East of the River Clergy-Police Community Partnership, Inc.
06.2011 - 08.2011
Bachelor of Science - Criminal Justice: Community Based Corrections
Bowie State University
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