Summary
Overview
Work History
Education
Skills
Timeline
Server
Shannon Simpler

Shannon Simpler

Yakima,WA

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Denny's Restaurant. Proven ability to enhance guest satisfaction through attentive service and effective communication. Skilled in cash handling and upselling, consistently achieving sales targets while fostering positive relationships with customers and team members.

Overview

21
21
years of professional experience

Work History

Server

Dennys Restaurant
04.2025 - 05.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

Service Cashier

McDonald's
10.2022 - 05.2023
  • Enhanced store productivity by maintaining a clean and organized cashier area.
  • Handled customer inquiries, resolving issues promptly for increased satisfaction.
  • Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
  • Provided exceptional customer service, resulting in repeat business and positive feedback from patrons.
  • Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
  • Processed returns and exchanges efficiently, adhering to store policies and procedures.
  • Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check, or authorized charge account.
  • Assisted in training new cashiers, leading to improved performance across the entire team.
  • Efficiently communicated any discrepancies or inconsistencies found within pricing systems to management staff for prompt resolution.
  • Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
  • Improved customer satisfaction by providing efficient and accurate cash transactions.
  • Collaborated with team members to maintain adequate inventory levels at the front-end of the store.

Cook

West Valley Bar and Grill
10.2021 - 10.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Collaborated with management team to develop new menu items.

Bartender

Farewell Party
10.2012 - 05.2014
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.

Alley Coordinator

Red Lobster
03.2006 - 08.2007
  • Managed inventory control processes for rental equipment, minimizing loss or damage while maintaining adequate stock levels for guest use.
  • Reduced customer wait times by efficiently managing lane reservations and ensuring prompt service.
  • Enhanced team efficiency by streamlining alley operations and coordinating task assignments.
  • Conducted routine maintenance on bowling equipment as necessary to ensure consistent functionality during operational hours.
  • Supported marketing initiatives aimed at attracting new customers through promotion of events, specials, or seasonal offerings within the community.
  • Coordinated with vendors and suppliers to ensure timely deliveries of necessary products for daily operations.
  • Fostered a positive work environment among colleagues through open communication channels that encouraged teamwork.
  • Facilitated seamless communication between management, staff, and customers to address concerns or special requests in a timely manner.
  • Maintained a clean, organized, and safe facility by conducting routine safety checks and addressing issues promptly.
  • Ensured optimal guest satisfaction with thorough attention to detail during event planning and execution.
  • Optimized lane usage during peak hours by monitoring availability and anticipating guest needs proactively.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.

Manager

Pizza Hut
11.2004 - 04.2006
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Education

West Valley High
Yakima, WA
06.1997

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Sales expertise
  • Supply restocking
  • Quality control
  • Food safety practices
  • Performance improvement
  • Table bussing
  • Relationship management
  • Dining area maintenance
  • Beverage preparation
  • Tableside etiquette
  • Guest seating
  • Table setting
  • Table setting knowledge
  • Food station setup
  • Food and beverage pairings
  • Front-of-house display creation
  • Food spoilage prevention
  • Multitasking and organization
  • Food safety
  • Shift management
  • Point of sale (POS) system operations
  • Dining customer service
  • Hostess support
  • Liquor, wine, and food service
  • Calm demeanor
  • Dining crew workflow optimization
  • Table resetting
  • Positive and professional
  • Team member support
  • Take-out service
  • Dish preparation
  • Responsible beverage service
  • Positive guest interactions
  • Table setting arrangements
  • Food safety oversight
  • Server training
  • Team player
  • Reliable and responsible
  • Warm and friendly
  • Adaptable and flexible
  • Reliability
  • Multitasking
  • Multitasking Abilities
  • High energy and stamina
  • Team leadership
  • Problem-solving
  • Cool under pressure
  • Excellent communication

Timeline

Server

Dennys Restaurant
04.2025 - 05.2025

Service Cashier

McDonald's
10.2022 - 05.2023

Cook

West Valley Bar and Grill
10.2021 - 10.2022

Bartender

Farewell Party
10.2012 - 05.2014

Alley Coordinator

Red Lobster
03.2006 - 08.2007

Manager

Pizza Hut
11.2004 - 04.2006

West Valley High

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Shannon Simpler