Shannon Sinclair
Norwalk
Summary
Accomplished operator with expertise in customer relationship management and staff supervision. Proven track record of enhancing operational efficiency and ensuring compliance. Ready to leverage skills for significant business impact.
Overview
27
27
years of professional experience
Work History
owner and operator
Little Sprouts Children's Center
Des Moines
05.2014 - 01.2026
- Managed daily operations to ensure smooth business functions.
- Supervised staff to maintain high service standards.
- Handled customer inquiries and resolved issues effectively.
- Organized inventory and maintained stock levels consistently.
- Implemented safety protocols to ensure a secure environment.
- Trained new employees on company policies and procedures.
- Coordinated schedules to optimize staff efficiency and coverage.
- Developed marketing strategies to attract new customers effectively.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
In-Home Childcare Provider
Sjs Services, LLC
Des Moines
06.1999 - 05.2014
- Provided personalized care and supervision for children in a home setting.
- Developed engaging activities to promote children's learning and development.
- Maintained a safe and nurturing environment for children of varying ages.
- Communicated effectively with parents regarding daily activities and children's progress.
- Assisted with meal preparation, ensuring healthy and balanced nutrition for children.
- Managed daily schedules to ensure timely completion of activities and routines.
- Implemented behavior management techniques to support children's emotional well-being.
- Conferred with parents to inform on type of daily activities, successes, strengths observed, and potential obstacles to healthy development.
- Monitored children's development progress through observation techniques.
- Supported healthy emotional and social development through intervention in conflict between children, positive reinforcement techniques, and encouraging cooperation.
Education
Upper Iowa University
West Des Moines, IASkills
- Financial management
- Inventory control
- Customer relationship management
- Staff supervision
- Safety compliance
- Business strategy
Timeline
owner and operator
Little Sprouts Children's Center
05.2014 - 01.2026
In-Home Childcare Provider
Sjs Services, LLC
06.1999 - 05.2014
Upper Iowa University