SHANNON S. MARKUS
Rock Hill,SC
Summary
Results-driven billing professional with over 25 years of experience in the supermarket and retail industry, dedicated to optimizing processes and maintaining exceptional accuracy. Proven expertise in leading teams, managing complex projects, and implementing strategic improvements that support clients goals. Recognized for fostering strong collaboration and adaptability within dynamic environments, ensuring alignment with organizational goals while upholding high standards of excellence. A commitment to continuous improvement and operational efficiency drives success in achieving optimal results.
Overview
33
33
years of professional experience
Work History
Billing Manger
SAS Retail Services
02.2025 - Current
- Billing Manger – team manager of 21 Data Analyst/VP Admin/Project Specialist.
- Client: HT Vendor Portal Manager, owner of process, development, execution, training and vendor setup – Team leader
- Client: HT Period Planning Store Execution Books – Team Leader and book organizer and developer.
- Client: HT period planner developer for shipper & perimeter display process for operational execution.
- Client: HT Business Expert in Merchandising and Execution.
- Team Builder and trainer for better processes and reaching the clients’ goals with professionalism and stability.
Harris Teeter Business Expert
Harris Teeter
12.2014 - 02.2025
- Harris Teeter Business Expert in Merchandising and Execution.
- Manager of Harris Teeter inhouse vendor data portal and design development of reports. Responsible for HT VP Direct portal billing. Works with 84.51 Stratum team on data subscriptions and vendor activation. Responsible for setting/activating all vendors/users and training for all new users and vendors on the HOW TO in vendor portal. Manages all emails for the VP and handles all opportunities that may occur with IS Dept.
- Manages Harris Teeter period planning books for store execution. Creates and owns the process of the book from start to finish each period. Responsible for sending it to the print company and making sure it arrives at stores on time. Responsible for posting to SharePoint and Intranet – all departments.
- Responsible for Merchandising’s shipper and perimeter recap sent to stores and DSD Vendor community and posting to SharePoint and Intranet – All departments.
- Harris Teeter Reset Fairshare data process and billing process.
- Seasonal Merchandising data analyst from 2006 until 2021.
- Responsible for all New Item Tracking and assigning cut in dates etc.
- Manual Billing Audit/Recap weekly for ILP data uploads for all departments.
- Big Board Updates – start the data recap process for Shelia -
- 1Worldsync assists vendors/brokers with item opportunities.
Harris Teeter In-House Sales Specialist
Daymon Worldwide
01.2013 - 01.2014
- Harris Teeter In-House Sales Specialist, Matthews, NC (2013 – 2014)
- Special Projects Administrator for Directors of Grocery, Frozen, Dairy, HBC, GM and Procurement
- Developed Reconciliation Process for manual billings to improve profitability
- Develop Promotional/Marketing Planning Frozen
- Created Reporting Process for capturing weekly sales data for all Grocery, Frozen, Dairy
- Forecast Frozen Sales projections for on-shelf-promote items
- Created Coupon Tracking Process for Director of Purchasing to assist with projections
- Generate Sales Reports for Internal and External Vendors
- Process weekly force-out of product to stores for Director of Purchasing
- HT Systems/Programs Store Retails
- Daymon Team Building Events Committee
Harris Teeter In-House Sales Specialist
Advantage Sales & Marketing
01.2000 - 01.2013
- Harris Teeter In-House Sales Specialist, Matthews, NC (9/2006 – 2014)
- Special Projects Administrator for Director’s of Grocery, Frozen, Dairy, HBC, GM and Procurement
- Developed Reconciliation Process for manual billings to improve profitability
- Improved Process for In Store Mapping- Coordinate promotional displays for all Departments, Communicate to all Store Managers monthly via web-based program
- Created Reporting Process for capturing weekly sales data for all Grocery, Frozen, Dairy, HBC and GM Category Managers
- Forecast Grocery Sales projections for on shelf promoted items
- Created Coupon Tracking Process for Director of Purchasing to assist with projections
- Generate Sales Reports for Internal and External Vendors
- Process weekly force-out of product to stores for Director of Purchasing
- Assist with Spaceman – Plan-O-Grams for HBC and GM products
- Trains all new in-house contractors on Harris Teeter scan data system
Special Projects Administrator
ASM Client Team - Continental Mills
01.2001 - 01.2010
- Maintain monthly pricing and distribution reports for the Carolinas, Texas, Florida and Georgia divisions on Web based Software
- Return on Investment assessments for distribution expansion
- Earned over $350k bonus monies for ASM by achieving incentive goals for reduced deductions and late payments
- Special Projects Administrator for Regional Sales Manager.
Special Projects Team
ASM National Fleet Administrator
06.2003 - 09.2006
- Special Projects Team for developing the Fleet Department.
- Created a saving of over $1.8 Million annually by automating Fleet program.
- Managed 11,822 fuel cards and bi-monthly car allowances.
- Received all fleet calls and emails for help desk nationally; created solutions.
Executive Administrator
ASM Executive Administrator for All Business Managers
01.2000 - 01.2006
- Developed and Processed all customer and vendor show forms
- Maintain all Database pricing and distribution changes
- Collected $3.8 Million in deductions for ASM New Clients.
Special Projects Manager
ASM Executive Administrator for National Vice President
01.2001 - 01.2005
- Special Projects Manager for business issues; developed solutions to maintain business relations related to deductions, accounting disputes, customer and client issues
- Processed all confidential documents for employees, budgets and business development
- Budgeted all travel for office personnel and NVP
- Set up interviews for business development and personnel
- Balanced all financial books for South Eastern LLC
Customer and Vendor Specialist
Allegiance Brokerage
01.1993 - 01.1999
- Customer and Vendor Specialist, Charlotte, NC (1994-1999)
- Managed Multiple Vendors and Multiple Brands for MDI Groups, Harris Teeter, BI-LO, Piggly Wiggly, Winn Dixie, and Distributors
- Processed all orders, deliveries, deductions, new items, promotions, price changes
- Balanced all brokerage payments against orders and collected payments.
- Created PowerPoint and IRI Presentations for Business Managers.
- Southeastern HBC/GM Regional Broker.
Education
High School Diploma -
NORTH MECKLENBURG HIGH SCHOOL
Huntersville, NCSkills
- Microsoft Office: Excel, Pivot Tables, Word, PowerPoint
- Harris Teeter Internal Software; Forecasting and Purchasing, Retail Pricing Processing, HT Vendor Portal Manager, Data Analytics, Leadership
- Personnel oversight
- Audit support
- Training and mentoring
- Team building
- Collections
- Project leadership
- Invoice processing
- Team direction
- Attention to detail
- Excellent communication
- Critical thinking
- Organizational skills
Accomplishments
- Supervise a team of 16 staff members, client has requested that I to take on anther team of 6 from Retail Odyssey to close the gap and strengthen the team.
- Audit manual billing process: Over $300,000 found annually in billing errors with positive collection outcome.
- Clients Harris Teeters vendor portal revenue from $675,000 increased to $1.3million and maintained.
- Coaching and mentoring team to be more motivated and data driven. Believe in what the know - numbers tell the story.
Timeline
Billing Manger
SAS Retail Services
02.2025 - Current
Harris Teeter Business Expert
Harris Teeter
12.2014 - 02.2025
Harris Teeter In-House Sales Specialist
Daymon Worldwide
01.2013 - 01.2014
Special Projects Team
ASM National Fleet Administrator
06.2003 - 09.2006
Special Projects Administrator
ASM Client Team - Continental Mills
01.2001 - 01.2010
Special Projects Manager
ASM Executive Administrator for National Vice President
01.2001 - 01.2005
Harris Teeter In-House Sales Specialist
Advantage Sales & Marketing
01.2000 - 01.2013
Executive Administrator
ASM Executive Administrator for All Business Managers
01.2000 - 01.2006
Customer and Vendor Specialist
Allegiance Brokerage
01.1993 - 01.1999
High School Diploma -
NORTH MECKLENBURG HIGH SCHOOL