Shannon Smith
Albuquerque,NM
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Housekeeper
Intermountain Management
07.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms.
Players Club Representative
Santa Ana Star Casino Hotel
04.2023 - 07.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Cashier/Retail Sales Associate
Thunderbird Supply Co.
09.2022 - 11.2022
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Connected with customers to support positive transaction experiences and address service concerns.
Players Club Host/VIP Services Coordinator
Sandia Resort & Casino
08.2021 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Signed new members for Players club cards.
- Multitasking
- Promoting within the casino of promotions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- great computer skills.
Laundry / Dry-Cleaning Attendant
Elite Laundry & Dry-Cleaning Services
09.2014 - 09.2020
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Collected soiled linens and clothing and pretreated stains.
- Examined dried clothes to identify stains, tears and issues.
- Received and counted clothing items to provide fees and date of pick up for customers.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Loaded and unloaded machines, ironed pieces and folded cleaned items.
- Used hydraulic and steam devices to remove wrinkles from garments.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Folding and Sorting hospital linen.
Education
Associate of Applied Science - Accounting
Central New Mexico Community College
Albuquerque, NM04.2024
Associate of Arts - Liberal Arts And General Studies
Central New Mexico Community College
Albuquerque, NM08.2022
Skills
- Independent Thinking
- Microsoft Office
- Information Updates
- Customer Experience
- Promotional Announcements
- Quick Learner
- Ability to stand for more then 8 hours
- Explaining Benefits
- Team Player
- Basic Math Skills
Languages
English
Full Professional
Navajo
Native or Bilingual
Spanish
Limited Working
Timeline
Housekeeper
Intermountain Management
07.2023 - Current
Players Club Representative
Santa Ana Star Casino Hotel
04.2023 - 07.2023
Cashier/Retail Sales Associate
Thunderbird Supply Co.
09.2022 - 11.2022
Players Club Host/VIP Services Coordinator
Sandia Resort & Casino
08.2021 - 09.2022
Laundry / Dry-Cleaning Attendant
Elite Laundry & Dry-Cleaning Services
09.2014 - 09.2020
Associate of Applied Science - Accounting
Central New Mexico Community College
Associate of Arts - Liberal Arts And General Studies
Central New Mexico Community College
Similar Profiles
Travis SeversonTravis Severson
General Manager at Intermountain ManagementGeneral Manager at Intermountain Management
Shary LobatoShary Lobato
Medical Assistant/Medical Scribe at Intermountain HealthcareMedical Assistant/Medical Scribe at Intermountain Healthcare
Lana CarterLana Carter
Cardiovascular Radiologic Technologist at Intermountain HealthcareCardiovascular Radiologic Technologist at Intermountain Healthcare
Paula LuceroPaula Lucero
Charge Nurse - Procedure Suites at University of New Mexico Comprehensive Cancer CenterCharge Nurse - Procedure Suites at University of New Mexico Comprehensive Cancer Center
Sasha RobledoSasha Robledo
Cashier at McDonald'sCashier at McDonald's