Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Smith

West Jordan,UT

Summary

I am a self motivated, dedicated, reliable employee. I am a fast learner and am able to multi task to meet deadlines in a fast paced environment. . I am comfortable working with a team or working alone. I have amazing customer service skills and believe I would be a great asset to any organization/ company.

Overview

6
6
years of professional experience

Work History

Housekeeping

Ramada Inn & Suites
07.2022 - 08.2023
  • Performed routine housekeeping functions.
  • Managed housekeeping scheduling and planning.
  • Followed sanitation and good housekeeping practices.
  • Reviewed housekeeping supply charts and inventories.
  • Collaborated with maintenance and housekeeping teams.
  • Performed general housekeeping and cleaning tasks.
  • Trained housekeeping staff on cleaning protocols.
  • Resolved complaints regarding housekeeping and room service.
  • Helped with general light housekeeping and transportation arrangements.
  • Practiced excellent housekeeping to maintain accident-free workplace.
  • Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
  • Oversaw discipline, safety and good housekeeping systems.
  • Inspected rooms for damages and sufficient housekeeping practices.
  • Enforced housekeeping standards to comply with cleaning regulations.
  • Managed housekeeping, supplies and operational reporting for [Type] facility.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Worked with housekeeping team to resolve issues or questions.
  • Improved housekeeping efficiency by implementing streamlined processes and procedures.
  • Managed housekeeping schedules for timely room turnovers and increased efficiency.
  • Reduced guest complaints by promptly addressing and resolving housekeeping issues.
  • Enhanced cleanliness and organization by thoroughly performing daily housekeeping tasks.
  • Enhanced client satisfaction by providing exceptional housekeeping and organizational services.

Composite Crew

Elwood Staffing
03.2022 - 07.2022
  • Participated in cross-functional teams to drive continuous improvement efforts across multiple departments.
  • Improved assembly accuracy through precise measurement and cutting of composite materials.
  • Streamlined manufacturing processes by implementing lean principles and continuous improvement strategies.
  • Assisted in the development of new composite products by contributing technical expertise during design reviews.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Customer Service Representative

Spencer Industries
01.2018 - 03.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided primary customer support to internal and external customers.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Education

High School Diploma -

Borah Senior High School
Boise
2004

Skills

  • Housekeeping
  • Basic Housekeeping
  • Excellent housekeeping
  • Housekeeping understanding
  • Customer Service
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Complaint resolution
  • Microsoft Excel
  • Complaint Handling
  • Money handling abilities
  • Payment Processing
  • Client Relations
  • Scheduling
  • Microsoft Outlook
  • Call Center Operations
  • Professional telephone demeanor
  • Customer satisfaction measurement
  • Quality Control Awareness
  • Professionalism and Courtesy
  • Continuous Improvement Mindset
  • Environmental awareness
  • Safety Consciousness
  • Waste disposal knowledge
  • Equipment Operation Proficiency
  • Cleaning and sanitizing
  • Sweeping and Mopping
  • Emergency Response Preparedness
  • Health and safety compliance
  • Professional Appearance
  • Complex Problem-Solving
  • Crew Management
  • Quality Assurance

Timeline

Housekeeping

Ramada Inn & Suites
07.2022 - 08.2023

Composite Crew

Elwood Staffing
03.2022 - 07.2022

Customer Service Representative

Spencer Industries
01.2018 - 03.2022

High School Diploma -

Borah Senior High School

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