Shannon Smith
Nashville,TN
Summary
BEVERAGE DIRECTOR AND HOSPITALITY EXPERT Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Margaritaville Hotel: JWB Grille
03.2023 - Current
- Responsible for hiring, training, team building
- All financial aspects of restaurant with weekly and monthly defense/explanation to ownership
- Primary job roles include daily operations, running shifts at breakfast and dinner, invoicing, marketing, activations of all spaces
- Budget creation and execution.
General Manager
Henley at the Kimpton Aertson
07.2022 - 02.2023
- Responsible for all aspects of restaurant including: Budget, financials, ordering, training, hiring, team building, menu creation, daily education, shift management, scheduling.
General Manager
Butcher and the Brewer
10.2021 - 07.2022
- Created menu for high volume downtown brewery and restaurant with focus on highlighting house made products
- Priority training in creating seamless integration of guest driven POS experience with hospitality focus
- Responsible management of all inventory and sales, with extensive understanding of P&L and GL
- Use of COGSWELL inventory systems creating recipes for exact reporting of inventory use
- Strong financial, operating, team building and team leadership performance.
Property Manager
Deegan Management
12.2020 - 10.2021
- Managed 700+ units of residential apartments
- Dealt with resident issues ranging from basic maintenance to eviction
- Weekly court appearances with detailed documentation necessary for court proceedings
- Helped residents understand lease provisions during signing process and created 'welcome home' gift packages for all new residents.
General Manager/ Beverage Director
Bar 32, Hilton Cleveland Downtown
05.2016 - 07.2020
- Created menu for high volume rooftop bar
- Priority training in creating guest experience driven hospitality program
- Created training program for bartenders and servers designed around development and importance of guest experience
- Responsible management of all inventory and sales, with extensive understanding of P&L and GL
- Strong financial, operating, team building and team leadership performance.
General Manager/ Beverage Director
Porco Lounge and Tiki Room
08.2013 - 05.2016
- Established and created nationally recognized cocktail program
- Oversaw creation of high-volume craft cocktail experience
- Created training program for bartenders and servers designed around development and importance of guest experience
- Prioritized hospitality in team training
- Responsible management of all inventory and sales
- Strong financial, operating, team building, and team leadership performance.
Education
Masters of Fine Arts - Fine Arts
Northern Illinois University Dekalb
DeKalb, IL05.2007
Bachelor of Arts -
Kent State University
Kent, OH05.2004
Skills
- Staff Operations
- Inventory Planning & Control
- Vendor Relations
- P&L Review
- Training & Development
- Labor Cost Analysis
- Recruiting
- Leadership
- Pricing
- Hotel experience
- Leadership and team building
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Reduced employee turnover by 85% by creating and implementing a no-cost incentive program.
Certification
TIPS Trainer Certified, BAR 5 Day Certified, TABC License,
Affiliations
- USBG
Timeline
General Manager
Margaritaville Hotel: JWB Grille
03.2023 - Current
General Manager
Henley at the Kimpton Aertson
07.2022 - 02.2023
General Manager
Butcher and the Brewer
10.2021 - 07.2022
Property Manager
Deegan Management
12.2020 - 10.2021
General Manager/ Beverage Director
Bar 32, Hilton Cleveland Downtown
05.2016 - 07.2020
General Manager/ Beverage Director
Porco Lounge and Tiki Room
08.2013 - 05.2016
Masters of Fine Arts - Fine Arts
Northern Illinois University Dekalb
Bachelor of Arts -
Kent State University
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