Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Smith

Round Rock,Texas

Summary

Seasoned Executive Assistant with 27 years of experience providing high-level support to C-suite executives across diverse industries. Proven track record in managing complex schedules, coordinating meetings, and handling confidential information with discretion. Skilled in Microsoft Office Suite, Concur, and WebEx, seeking to leverage extensive administrative expertise in a dynamic executive assistant role.

Developed administrative skills in fast-paced office environments, effectively managing schedules, communications, and records. Skilled in streamlining processes and coordinating tasks to support team productivity. Seeking to transition into new field leveraging organizational and multitasking abilities.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Professional administrative support specialist with comprehensive experience in managing office operations, coordinating schedules, and facilitating communication. Adept at streamlining processes, ensuring efficient workflows, and maintaining high standards of accuracy and confidentiality. Strong team player, adaptable to changing needs, and focused on achieving results through effective collaboration. Skilled in Microsoft Office Suite, database management, and customer service, with proactive approach to problem-solving and project management.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Administrative Professional

FINANCEWITHIN, LLC
01.2024 - 12.2024

Managed daily office operations remotely for 16 team members, including scheduling meetings, maintaining records, and coordinating communication between departments to ensure efficient workflow and support for financial advisors

Administrative Professional

ROI Swift
10.2020 - 11.2023

Provided comprehensive administrative support to enhance operational efficiency, including managing schedules, coordinating meetings, and facilitating communication across three departments at ROI Swift

Executive Administrative Assistant – OCTO Team

ClearData
05.2019 - 01.2020
  • Provided comprehensive administrative support to the Chief Technical Officer and Vice President of Architecture, enhancing organizational efficiency and aligning with strategic goals
  • Organized and prioritized executive schedules, optimizing resource allocation to advance the organization's mission
  • Managed special projects, overseeing timelines and budgets to ensure successful completion of deliverables

Executive Administrative Assistant-Global Solutions

Vertiv
09.2018 - 01.2019
  • Provided comprehensive administrative support to the Global Solutions Team, enhancing efficiency and communication across diverse internal and external stakeholders
  • Utilized independent judgment to effectively plan, prioritize, and organize tasks, recommending improvements in office practices and procedures to optimize team operations

Executive Assistant to the Vice President of Global Lifecycle Services Operation, Process Systems, and Solutions

CDI Corporation
04.2017 - 09.2017
  • Supported7 executives by managing complex schedules, coordinating meetings, and arranging travel logistics, ensuring seamless daily operations
  • Managed cross-departmental invoicing and metrics for the Lifecycle Services operations headquarters, enhancing financial accuracy and operational efficiency

Executive Assistant to the Americas Partners

JMJ Associates, LLC
01.2015 - 08.2016
  • Managed and maintained executive schedules, including making travel arrangements and preparing meeting agendas, which facilitated effective time management and meeting coordination
  • Conducted research and compiled data to prepare detailed reports and presentations for executive-level meetings, contributing to informed decision-making by partners and board members

Executive Assistant to Legal Department

JMJ Associates, LLC
01.2014 - 01.2015
  • Prepared and managed a variety of documents, including invoices, reports, and financial statements, utilizing proficiency in word processing, spreadsheet, and presentation software
  • Coordinated and directed office services, encompassing records management, budget preparation, and departmental finances, while efficiently managing executives' schedules and travel arrangements
  • Conducted research and compiled data to support executive decision-making and facilitated meetings by preparing agendas and recording and distributing minutes
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Executive Assistant to Marketing and Business Development Director

JMJ Associates, LLC
01.2012 - 01.2014
  • Provided comprehensive administrative support by managing executives' schedules, preparing meeting agendas, and coordinating travel arrangements, ensuring efficient operations and communication
  • Streamlined office procedures and maintained accurate records through effective use of database management, word processing, and spreadsheet software, enhancing organizational productivity
  • Facilitated communication and information distribution by compiling, transcribing, and distributing meeting minutes, reports, and correspondence, supporting executive decision-making processes
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Regional Executive Assistant/Engagement Coordinator/Office Manager Support/Special Events Coordinator

JMJ Associates, LLC
01.2009 - 01.2012
  • Managed executive schedules, coordinated travel arrangements, and facilitated meetings, ensuring seamless operations and effective time management
  • Prepared and distributed financial reports, invoices, and corporate documents using advanced software tools, enhancing organizational efficiency and data accuracy
  • Coordinated special events, meetings, and conferences, including logistics and catering, to support executive and departmental objectives
  • Upheld a high level of professionalism while representing executives at various functions, conferences, or meetings within the region.
  • Ensured timely completion of projects with effective coordination among cross-functional teams.

Regional Executive Assistant

Regional Executive Assistant
06.2006 - 01.2009
  • Managed executive schedules, travel arrangements, and meeting logistics, ensuring seamless coordination and optimized time management for senior leadership
  • Prepared and distributed a variety of documents and reports, including financial statements and board presentations, utilizing advanced software skills in word processing, spreadsheets, and databases
  • Coordinated office services, including records management, payroll processing, and budget preparation, contributing to efficient departmental operations and executive support

Executive Secretary

Walt Disney Company
05.2005 - 03.2006
  • Coordinated and managed office operations, including scheduling, travel arrangements, and payroll processing, while supervising and training clerical staff to ensure efficient workflow and adherence to administrative policies
  • Conducted research and compiled data for executive presentations, prepared and distributed correspondence and meeting minutes, and facilitated communication between executives and external parties

Executive Secretary

Executive Secretary
07.2002 - 05.2005
  • Managed executives' schedules and coordinated travel arrangements, ensuring efficient time management and seamless logistics
  • Compiled, transcribed, and distributed meeting minutes, while also preparing agendas and coordinating catering for various meetings
  • Conducted research and prepared documents for executive consideration, supporting informed decision-making processes

Administrative Assistant

Administrative Assistant
02.1998 - 07.2002
  • Managed office equipment and utilized various software applications for efficient data processing and record-keeping
  • Coordinated communication and scheduling tasks, including answering inquiries, directing calls, and organizing appointments and meetings
  • Maintained and organized filing systems, managed correspondence, and facilitated information flow to support office operations

Assistant to Resort Manager-Tsa

Walt Disney World Resort-Hilton Head
01.1996 - 02.1998
  • Managed office communications and operations, including handling phone systems, organizing correspondence, and maintaining filing systems both electronically and on paper
  • Coordinated executive support tasks such as preparing documents, conducting data research, making travel arrangements, and processing payroll information
  • Facilitated meetings by preparing agendas, coordinating necessary arrangements, and providing clerical support across departments
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.

Education

General Education -

The University of Phoenix
Phoenix, AZ

General Education - undefined

Ferris State University
Big Rapids, MI

Skills

  • Verbal communication
  • File organization
  • Scheduling appointments
  • Document management
  • Calendar management
  • Research
  • Meeting planning
  • Expense reporting
  • Travel arrangements
  • Presentation development
  • Customer service
  • Time management
  • Computer skills
  • Team collaboration
  • Dedicated team player
  • Professional communication
  • Office administration
  • Microsoft Excel
  • Deadline oriented
  • Office management
  • Excel spreadsheets
  • Scheduling and calendar management
  • Microsoft outlook
  • Document preparation
  • Schedule management
  • Microsoft Word
  • Advanced MS office suite
  • Administrative support
  • Project management
  • Multi-line phone proficiency
  • Account management

Certification

  • Texas Notary, Texas
  • Nomination for Cast Member of the Year2002
  • Nominee for Partners in Excellence2003
  • Nominee for Partners in Excellence2004
  • Extraordinary Award2009

Timeline

Administrative Professional

FINANCEWITHIN, LLC
01.2024 - 12.2024

Administrative Professional

ROI Swift
10.2020 - 11.2023

Executive Administrative Assistant – OCTO Team

ClearData
05.2019 - 01.2020

Executive Administrative Assistant-Global Solutions

Vertiv
09.2018 - 01.2019

Executive Assistant to the Vice President of Global Lifecycle Services Operation, Process Systems, and Solutions

CDI Corporation
04.2017 - 09.2017

Executive Assistant to the Americas Partners

JMJ Associates, LLC
01.2015 - 08.2016

Executive Assistant to Legal Department

JMJ Associates, LLC
01.2014 - 01.2015

Executive Assistant to Marketing and Business Development Director

JMJ Associates, LLC
01.2012 - 01.2014

Regional Executive Assistant/Engagement Coordinator/Office Manager Support/Special Events Coordinator

JMJ Associates, LLC
01.2009 - 01.2012

Regional Executive Assistant

Regional Executive Assistant
06.2006 - 01.2009

Executive Secretary

Walt Disney Company
05.2005 - 03.2006

Executive Secretary

Executive Secretary
07.2002 - 05.2005

Administrative Assistant

Administrative Assistant
02.1998 - 07.2002

Assistant to Resort Manager-Tsa

Walt Disney World Resort-Hilton Head
01.1996 - 02.1998

General Education - undefined

Ferris State University

General Education -

The University of Phoenix
Shannon Smith