Shannon Smith
Jamestown,TN
Summary
Experienced and compassionate nursing team member with a strong focus on exceptional patient care. Skilled in addressing individual patient needs with empathy and meticulous attention to detail. Committed to ensuring maximum satisfaction, safety, and wellness for patients from diverse backgrounds.
Overview
19
19
years of professional experience
Work History
Emergency Room Technician
Cookeville Regional Medical Center
07.2024 - Current
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Quickly responded to codes and cardiac monitor alarms.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Liaised between nurses, physicians, patients and visitors.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Assisted in life-saving procedures, supporting medical teams during critical emergencies.
Patient Care Associate
Cookeville Regional Medical Center
10.2023 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
- Assisted nurses in administering medications, monitoring vital signs, and recording medical histories for accurate patient records.
- Demonstrated proficiency in various medical equipment usage such as EKG machines, blood glucose monitors, and IV pumps as required for specific patient treatments.
- Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Expedited response times to critical situations by swiftly recognizing changes in patient conditions and alerting appropriate medical personnel when necessary.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Certified Nurse Aide
Good Samaritan Society
01.2023 - 10.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Front Office Manager
Center For Athletic Training Success
03.2018 - 07.2022
- Front office management
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Microsoft Office proficiency Records and files expertise Self-sufficient leader
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Customer Service
Banner Airways
06.2007 - 04.2014
- Handled calls promptly and with courteous professionalism.
- Completed call documentation while speaking with customers.
- Welcomed customers with a positive and professional attitude
- Provided customers with pre-flight information and safety briefings which included flotation device operation, proper step and no-step areas on the aircraft, emergency procedures, and seat belt security and operation
- Ensured only authorized personnel was allowed on the ramp around operating aircraft.
Team Member
Cycle Gear
03.2006 - 09.2007
Education
High School -
North High School
Bakersfield, CAAssociates of Applied Science - Nursing
CerroCoso Community College
Ridgecrest, CASkills
- Unit Secretary
- Documentation/ Charting
- 12-lead EKG monitoring
- Emergency medical procedures
- Phlebotomy
- Mental health care
- Patient care
- Heartsaver first aid CPR AED
- Multi-Tasking Skills
- Friendly and Relatable
- Excellent Customer Service
Timeline
Emergency Room Technician
Cookeville Regional Medical Center
07.2024 - Current
Patient Care Associate
Cookeville Regional Medical Center
10.2023 - Current
Certified Nurse Aide
Good Samaritan Society
01.2023 - 10.2023
Front Office Manager
Center For Athletic Training Success
03.2018 - 07.2022
Customer Service
Banner Airways
06.2007 - 04.2014
Team Member
Cycle Gear
03.2006 - 09.2007
High School -
North High School
Associates of Applied Science - Nursing
CerroCoso Community College
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