Shannon Smith
Roy,US
Summary
Have a vast knowledge of multiple business entities.
Very motivated business professional bringing 35 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative functions, operations and personnel.
Well-versed in training, educating, motivating and supporting with a team player attitude.
Consider myself an analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
- Worked in the medical field in management, billing, human resources full time for almost 20 years.
- Worked as an administrator for five+ years running a non profit, government military organization.
- The last 18 years have successfully owned and operated two construction companies.
Overview
36
36
years of professional experience
Work History
Office Manager/Accounting Bookkeeper
Aqua Tech, LLC
06.2023 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Quickbooks: A/R and A/P, payroll, quarterlies
Company Owner/ Vice President /Secretary of State
Swick & Son Enterprises, Inc
01.2006 - 01.2024
- Managed daily operations of multi-million dollar excavation company, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Completed all bookkeeping /management systems for leases, contracts, insurances, bonds, licenses, permits, scheduling, employees, accounting, payroll, B&O, and quarterly taxes, reconciling, quickbooks invoices, payroll, A/R, A/P, audits, reporting, traffic control, locates on multiple job sites, USDOT, trucking certification/ laws and other.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports. Compiling and verifying all transactions annually for our corporate tax returns.
- Managed 10+ employees union and non-union all H/R and P/R.
- Supported company goals through careful reinvestment of profits. Constantly monitoring our A/R expected from our builders and A/P. Pulled our company through economic disaster of 2008-2009 and then again during Covid-19 Shut down in 2020-2021.
- Built loyal account base and long-term business relationships with our customers, vendors, builders, and employees.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency. Created safety manuals, job site manuals. Ensured we were in compliance with L&I/OSHA job site safety protocols.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public. Work monthly on our website page with company I found who monitors it.
WA Wing Administrator
Civil Air Patrol, Auxiliary US AIR FORCE
08.2010 - 04.2016
- I was only paid in employee in WA state to take care of all of books for all 26 squadrons, along with all programs, and thousands of volunteer members. I managed all of day to day activities for wing.
- Provided program support to Civil Air Patrol Wing Commander, and National Headquarters in Alabama. Maintaining financial and personnel member records, promotions. Performing and ensuring Wing compliance with applicable standards, policies and regulatory guidelines for WA Wing Headquarters' along with government /Air Force regulations/guidelines requirements
- This multi tasking very busy position required high level of interpersonal skills, including poise, tact, and diplomacy is required. ( They have 56,000 members across US).
- Conducted internal audits of all finances and completed basic accounting functions to maintain accurate records for all departments to include Cadet programs, Government Relations, Search and Rescue, Emergency Services, Aerospace Education and more.
- Quickbooks, reconciling, credit card tracking for aircraft, vehicles, and command staff. All bookkeeping, aircraft scheduling, vehicle maintenance tracking, supply chain coordination, for 26 squadrons across all of WA State. Typing of minutes, maintaining all leases, contracts, conferences, Held individual meetings with all members to meet regular deadlines, teach protocol, and boost profitability programs.
- Maintained high functional, operational and organization levels. Integrity, Volunteer Service, Excellence, and Respect.
Front Office Supervisor
MVP Physical Therapy
01.2002 - 01.2005
- Supervised front office to include: All scheduling of patients, entering patients, insurance verification, coding, bookkeeping, Billing, and other.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Handled office contracts,leases, utilities and employee agreements.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
Billing Supervisor Coding & Compliance Officer
NW Urology Specialists
07.1998 - 04.2002
- Managed multi-physician practice bookkeeping. To include supervision of all books. To include billing of complex surgeries, insurance reviews, collections, payments, deposits. Attended numerous medical coding certification, HR courses, Teamwork courses and educational courses.
- Oversaw financial operations, developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
Front Office Coordinator/Transcriptionist
Pacific Nephrology Associates
01.1997 - 08.1998
- Completed all front office duties for all patients in this Nephrology practice daily. Which included running patient charts, and/or other medical supplies back and forth to St. Joseph hospital dialysis unit. Scheduling of all patients for regular appointments, surgeries or other, referral coordination, and all billing. While maintaining current, accurate and compliant documentation.
- Typed all physician reports via transcription. For all patient visits and surgeries. Typing Skills 100wpm, very efficient 10key, excel, word, all imperative in this busy practice.
- Monitored office supplies by checking inventory and placing orders.
Medical Front Office Supervisor
Cascade Eye & Skin Centers
01.1995 - 01.1997
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
Front Office Supervisor & Legal/Purchasing Supervisor
Diagnostic Imaging Northwest
04.1988 - 01.1995
- Completed Medical Assistant Course in 1988 then started here during internship. Wore many hats in time here both front and back office.
- Training, supervision of office personal, audits, compliance, reporting, referral coordination, training and more.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Was in charge of all of supply chain, ordering, maintaining of medical and office supplies for numerous locations.
- Oversaw legal entities working on contracts, regulations, and created many training manuals, procedures for organization and employees.
Education
Associate of Arts - Business
Pierce College
TacomaMedical Assistant -
Clover Park Technical College
Lakewood, WAHigh School Diploma -
Spanaway Lake High School
Spanaway, WASkills
- Bookkeeping: Quickbooks expert, reconciling, accounting, A/P, A/R, Taxes,
- Hiring and Staffing Team oversight Human Resources
- Contract Negotiation Expertise / Management
- Financial Management
- Customer Relations
- Business Administration / Quality Control Planning
- Operations, change and Growth Management
- Business Planning and Development
- Analytical and Critical Thinker
- Approachable and Outgoing
Timeline
Office Manager/Accounting Bookkeeper
Aqua Tech, LLC
06.2023 - Current
WA Wing Administrator
Civil Air Patrol, Auxiliary US AIR FORCE
08.2010 - 04.2016
Company Owner/ Vice President /Secretary of State
Swick & Son Enterprises, Inc
01.2006 - 01.2024
Front Office Supervisor
MVP Physical Therapy
01.2002 - 01.2005
Billing Supervisor Coding & Compliance Officer
NW Urology Specialists
07.1998 - 04.2002
Front Office Coordinator/Transcriptionist
Pacific Nephrology Associates
01.1997 - 08.1998
Medical Front Office Supervisor
Cascade Eye & Skin Centers
01.1995 - 01.1997
Front Office Supervisor & Legal/Purchasing Supervisor
Diagnostic Imaging Northwest
04.1988 - 01.1995
Associate of Arts - Business
Pierce College
Medical Assistant -
Clover Park Technical College
High School Diploma -
Spanaway Lake High School
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