Shannon Smith, RRT, RPSGT
Rio Rancho,NM
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Pulmonary Services Educator
University Of New Mexico Hospital
Albuquerque, NM
02.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Taught classes for nursing and providers on critical care, ventilators, oxygen devices, and respiratory care.
- Maintained competencies within the department.
- Helped with Mock Codes and other nursing activities.
Registered Respiratory Therapist
University Of New Mexico Hospital
Albuquerque, NM
10.2018 - Current
- Maintained proper oxygen titration levels of patients receiving ventilator support.
- Evaluated patient response to respiratory treatments and revised care plans accordingly.
- Monitored patient's physiological responses to therapy such as vital signs, arterial blood gases and blood chemistry changes.
- Aided physicians with various procedures such as bronchoscopies, ventilator management and intubations.
- Coordinated with physicians and other care team members on care and treatments.
- Consistently responded within time limits to requests for respiratory assessments.
- Managed and operated mechanical ventilators to deliver airway management.
- Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.
- Provided emergency care to patients.
Registered Polysomnographic Technician
OMNI Sleep
Albuquerque, NM
04.2017 - Current
- Summarized technical data to assist physicians to diagnose brain, sleep or nervous system disorders.
- Selected functional and original equipment to achieve program and neurosurgical objectives by performing thorough research on all equipment.
- Helped to complete procedures such as EEGs, PSGs and NCSs.
- Updated electronic medical records with current patient data and physician notes.
- Gathered, documented and tracked test results for physician interpretation.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Improved operations through consistent hard work and dedication.
- Carried out day-day-day duties accurately and efficiently.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Clinical Instructor
PIMA Medical Institute
Albuquerque, NM
08.2021 - 02.2022
- Led daily operations by providing laboratory instruction, student advisement and industry best practices.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
- Provided immediate and constructive feedback to students individually and as group.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Assigned students to patients based on students' learning objectives and patient needs.
- Supervised students when administering medications to maintain patient safety.
- Defined and articulated goal learning outcomes, performance metrics and changes to improve student learning.
Business and Training Manager
Old Navy
Albuquerque, NM
10.2013 - 08.2017
- Conducted orientation sessions and organized on-the-job training for new hires.
- Managed new employee orientation training process for more than 25 employees each year.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Coordinated ongoing technical training and personal development classes for staff members.
- Trained new hires to perform cross-training exercises with experienced workers.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
Server Trainer
Applebees
Ephrata, PA
03.2009 - 09.2011
- Provided continuous evaluation and feedback to server employees.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Observed participants and provided corrective measures for skill improvement.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
Managing Cosmetologist
Trade Secret
Parkersburg, WV
03.2005 - 05.2007
- Maintained client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Supported reception desk as needed, receiving phone calls, entering appointments and collecting payments for services rendered.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Counter Manager
Lancome
Parkersburg, WV
10.2004 - 04.2007
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
- Budgeted, audited and balanced cash handlings to secure cash drawer.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
- Performed daily department maintenance tasks, including stock work, re-merchandising, price markdowns, merchandise transfers and light cleaning.
- Operated cash register to accurately complete customer financial transactions.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Submitted reports to senior management to aid in business decision-making and planning.
Third Key Supervisor
Claires Stores Inc
Parkersburg, WV
03.2004 - 10.2006
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained compliance with company policies, objectives and communication goals.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Tracked and prepared quarterly reports of sales goals to management.
Education
Ph.D. - General Psychology
Grand Canyon University
Phoenix, AZ2024
Master of Science - Leadsership
Grand Canyon University
Phoenix, AZ06.2021
Bachelor of Science - Professional Development And Advanced Pt Care
Grand Canyon University
Phoenix, AZ06.2019
Associate of Science - Respiratory Therapy
Central New Mexico Community College
Albuquerque, NM04.2017
Associate of Science - Integrated Studies
Central New Mexico Community College
Albuquerque, NM05.2015
Skills
- Student outcomes management
- Supervising students
- Coordinating student schedules
- Mentoring proficiency
- Completing physical assessments
- Patient safety
Certification
RRT
RPSGT
ACLS
BLS
PALS
Timeline
Pulmonary Services Educator
University Of New Mexico Hospital
02.2022 - Current
Clinical Instructor
PIMA Medical Institute
08.2021 - 02.2022
Registered Respiratory Therapist
University Of New Mexico Hospital
10.2018 - Current
Registered Polysomnographic Technician
OMNI Sleep
04.2017 - Current
Business and Training Manager
Old Navy
10.2013 - 08.2017
Server Trainer
Applebees
03.2009 - 09.2011
Managing Cosmetologist
Trade Secret
03.2005 - 05.2007
Counter Manager
Lancome
10.2004 - 04.2007
Third Key Supervisor
Claires Stores Inc
03.2004 - 10.2006
Ph.D. - General Psychology
Grand Canyon University
Master of Science - Leadsership
Grand Canyon University
Bachelor of Science - Professional Development And Advanced Pt Care
Grand Canyon University
Associate of Science - Respiratory Therapy
Central New Mexico Community College
Associate of Science - Integrated Studies
Central New Mexico Community College