Shannon Snell
Brooksville
Summary
Detail-oriented Records Specialist with over 15 years of experience in managing and verifying confidential documents. Expertise in implementing record management software and maintaining exceptional customer relationships, ensuring efficient processing and timely delivery of requested materials.
Overview
25
25
years of professional experience
Work History
Sr Records Specialist
Pinellas County Clerk Of The Circuit Court
Clearwater
03.2006 - Current
- Retrieved records upon request from internal or external sources.
- Coordinated with other staff members in order to ensure timely delivery of requested materials.
- Verified documents and associated records to catch and resolve discrepancies.
- Scanned paper documents into digital formats as needed.
- Processed requests from authorized personnel for access to confidential information.
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Assisted with the implementation of new record management software, ensuring a smooth transition.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Processed passport applications and verified supporting documentation efficiently.
- Processed payments for passport applications and fees.
- Answered questions regarding passport policies and procedures.
- Adhered to strict confidentiality guidelines when dealing with sensitive data.
- Provided customer service to those applying for or renewing their passport.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Staff
Publix
Dunedin
01.2001 - 11.2011
- Handled cash transactions and operated point-of-sale systems.
- Maintained clean and organized store displays and shelves.
- Resolved customer complaints with empathy and professionalism.
- Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
- Assisted customers with locating products throughout the store.
Skills
- Record management
- Document verification
- Database management
- Confidentiality compliance
- Retrieval processing
- Customer relationship management
Timeline
Sr Records Specialist
Pinellas County Clerk Of The Circuit Court
03.2006 - Current
Customer Service Staff
Publix
01.2001 - 11.2011