Shannon Sonnee
Saint Paul,MN
Summary
Dynamic HR leader with extensive experience at OTG Management, excelling in workforce planning and talent strategy. Proven track record in conflict resolution and grievance management, successfully onboarding over 1,446 new hires. Spearheaded DEI initiatives, fostering an inclusive culture while driving organizational change and enhancing employee engagement.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Senior HR Buisness Partner III
OTG management
02.2020 - Current
- Oversee and lead HR functions supporting upscale dining and retail operations at the Minneapolis-Saint Paul International Airport and the Chicago O’Hare International Airport
- Administer the onboarding process of 1,446 new hires over five years, ensuring alignment with operational procedures and company policies.
- Offer strategic, collaborative coaching at all organizational levels through both formal and informal methods, driving development and performance.
- Serve as a business partner by executing strategic HR incentives across departments, including workforce planning, staffing, employee communication, and organizational development.
- Supported COVID staffing re-build in 2020 after company-wide layoffs into full-scale operation.
- Directed the successful migration from paper-based processes to a fully integrated Ceridian HRIS platform.
- Process grievances, unfair labor practice charges and advise on disciplinary actions.
- Led the organization of the East African Employee Resource Group, growing membership to 40+ participants and managing monthly meetings and community building events inside the workplace.
- Developed and executed a crewmember referral and sign-on bonus program that enabled the hiring of over 100+ crew during a historically dry recruiting period.
- Achieved budgeted headcount of 85 crew for three new concepts opening launches in a three-month period, managing all onboarding and training activities.
- Negotiated market-aligned compensation for management roles, strengthening retention and supporting more effective recruitment.
- Foster an engaging and inclusive work environment through monthly events that encourage crew to celebrate diversity.
Multi-Unit Restaurant Manager
OTG Management
02.2012 - 11.2017
- Oversaw daily operations and led a team of 40+ crew across multiple upscale restaurant and retail locations at the Minneapolis-Saint Paul International Airport
- Scheduled crewmembers based on guest traffic and enplanements, driving profitability, upselling opportunities, and increase revenue per transaction.
- Developed IPT contests that incentivized crew to leverage training techniques, boosting upselling performance and revenue.
- Managed inventory through the creation of an inventory chart, improving forecast accuracy, meeting budget targets, and reducing waste.
- Developed and implemented cleaning schedules to enhance the guest experience and satisfaction.
- Experienced in promoting diversity, equity and inclusion while working with crew from varied cultural backgrounds.
Progression of employment within OTG Management
OTG Management
02.2012 - 11.2017
- Senior HR Business Partner III 7/2023-Present
- Senior HR Manager 4/2023-7/2023
- Human Resource Manager 2/2021- 4/2023
- Human Resource Generalist 2020-2021
- Human Resource Assistant 2020
- Multi-Unit Restaurant Manager 2014-2017
- Multi-Unit Restaurant Supervisor 2014
- Market Supervisor 2013-2014
- Warehouse 2012
Education
Bachelor of Arts - Psychology
Metropolitan State University
Saint Paul, MN01-2019
Associate in Art - Psychology
Inver Hills Community College
Inver Grove Heights, MN01-2018
Skills
- Leadership development and coaching
- Conflict resolution and grievance management
- Contract negotiation
- Workforce planning and talent strategy
- Employee relations
- Diversity, equity, and inclusion (DEI)
- Talent acquisition and onboarding
- HRIS management (Ceridian/Dayforce)
- Organizational change management
- Performance management and succession planning
References
- Peg Oerter, Executive HR & Labor Relations Leader, Nexus Relations Group, 651-233-7325
- Kelly Licciardi, Senior Vice President, Talent Management + HR Business Partnerships, OTG Management, 917-582-7512
- Chris Robertson, Director of Operations, Areas Group, 612-471-9322
Certification
Workplace Investigative Interviewing Techniques
Timeline
Senior HR Buisness Partner III
OTG management
02.2020 - Current
Multi-Unit Restaurant Manager
OTG Management
02.2012 - 11.2017
Progression of employment within OTG Management
OTG Management
02.2012 - 11.2017
Bachelor of Arts - Psychology
Metropolitan State University
Associate in Art - Psychology
Inver Hills Community College