Shannon Sorenson
Portland
Summary
Recent graduate with foundational knowledge in Business Administration and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a career and make meaningful contributions with commitment and drive. Strong analytical, communication, and teamwork skills with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills, bringing a positive attitude and commitment to continuous learning and growth. Authorized to work in the US for any employer.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Case Resource Manager
Department of Social and Health Services
03.2025 - Current
Case by case project management for successful community transitions
- Work independently to facilitate and transition plan between multiple stakeholders to ensure client success
- Assess client needs and work with multiple agencies to gain the tools needed for community transition
- Reported regularly to managers on current budget, progress, barriers identified, and technical problems.
- Facilitate communication between stakeholders while tensions would be high
- Analyzed project performance data to identify areas of improvement.
- Developed and implemented project plans and budgets to ensure successful execution.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Communicate via email, phone calls, faxes, and meetings up to 30 times a day.
Case Resource Manager
Developmental Disabilities Administration
07.2021 - Current
- Conducting Assessments with client's, submitting requests for services
- Managing annual budgets for services for up to 75 clients
- Authorizing payments for services
- Remaining person centered
- Connecting with community partners to ensure clients have access to services
- Communicating with the client's team to ensure supports are in place.
- Maintained open communication by presenting regular updates on project status to customers.
- Worked well in a team setting, providing support and guidance.
Peer Counselor
Willapa Behavioral Health
01.2019 - 04.2021
- I worked with a diverse group of families to help them through the Wise process. Helping them discover their coping skills and add new tools to their toolbox to help them overcome obstacles they may face in the future.
Babysitter/Housekeeper
11.2017 - 05.2018
- Watching three year old while parents were at work. Providing educational play and housekeeping.
Caregiver
Comfort Keepers
05.2014 - 05.2017
- Providing assistance with ADLs for clients. Also assisted with ROM exercises, ensuring transportation was in place for appointments, and providing companion care.
Caregiver
NAC
09.2012 - 04.2014
- Providing assistance with ADLs for clients. Also assisted with ROM exercises, ensuring transportation was in place for appointments, and providing companion care.
Bath Aide
Harbors Home Health and Hospice
09.2011 - 09.2012
- Providing bathing assistance to clients throughout Grays Harbor.
Education
Masters in Business Administration - Business Administration And Management
Western Governors University
Salt Lake City, UT03-2025
Bachelor's - Human Services
Southern New Hampshire University
Manchester, NH05-2020
Skills
- Comprehensive case coordination
- Mental health support
- Proficient in supporting individuals with developmental disabilities
- Strong organizational abilities
- Interview assessment skills
- Proficient in task prioritization
- Collaborative partnership development
- Vendor assessment
- Commitment to professional standards
- Strong focus on accuracy
- Resource coordination
- Data analysis
- Regulatory adherence
- Interpersonal skills
- Cross-functional team management
- Verbal and written communication
- Adaptability
- Phone and email etiquette
- Status updates
Certification
- CCIS crisis intervention specialist
- May 2021 to Present
- I received training approved through NAMA on crisis intervention and utilizing the IRPD approach.
Additional Information
- Skills
- Knowledge working with children and adults with disabilities.
- Working with Microsoft Office, Excel, and PowerPoint.
- Understanding and navigating complex processes.
- Working collaboratively with a team.
Timeline
Case Resource Manager
Department of Social and Health Services
03.2025 - Current
Case Resource Manager
Developmental Disabilities Administration
07.2021 - Current
Peer Counselor
Willapa Behavioral Health
01.2019 - 04.2021
Babysitter/Housekeeper
11.2017 - 05.2018
Caregiver
Comfort Keepers
05.2014 - 05.2017
Caregiver
NAC
09.2012 - 04.2014
Bath Aide
Harbors Home Health and Hospice
09.2011 - 09.2012
Masters in Business Administration - Business Administration And Management
Western Governors University
Bachelor's - Human Services
Southern New Hampshire University
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