Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Soriano

Indianapolis,IN

Summary

Aspiring underwriter equipped with a solid background in analytical abilities, meticulous attention to detail, and a dedication to risk evaluation. I exhibit exceptional problem-solving skills, thrive in a dynamic environment, and am committed to providing excellent service. Proven experience in optimizing underwriting email processes and procedures, thereby enhancing operational efficiency.

Overview

18
18
years of professional experience

Work History

Agency Services-Ace

LIBERTY MUTUAL INSURANCE COMPANY
Indianapolis, IN
02.2016 - Current
  • Provided excellent customer service when analyzing products in a timely manner.
  • Delivered comprehensive MA training sessions for agency staff, emphasizing RMV regulations and state guidelines. MA training increased the comfort factor and improved knowledge by 98%.
  • Developed solutions by liaising with various teams to meet client and agent requirements.
  • Managed incoming emails and contract language inquiries for Streamlab, Pet insurance, and Home Warranty products.
  • Worked alongside project managers ensuring awareness of Liberty Mutual's incentive program tied to new sales.
  • Collaborated with underwriters to standardize workflows for Northeast states.
  • Specialized training in cost guide features and loss prevention.
  • Analyzed variances between application submissions from Mueller/Castle and independent verification sources.
  • Evaluated claims data from previous policies to identify trends or patterns that may indicate a higher level of risk associated with certain types of policies.
  • Manage access and reset passwords for the MA RMV registry.

Intern-Underwriter

LIBERTY MUTUAL INSURANCE COMPANY
Indianapolis , Indiana
11.2022 - 05.2023
  • I convened with my trainer and the underwriting manager to receive feedback regarding the training and interview process for the underwriter position.
  • Researched emerging markets to uncover potential growth areas for the company portfolio.
  • Ensured all binding authority agreements met regulatory guidelines.
  • Contributed to the development of innovative solutions that improved operational efficiency.
  • Stayed informed about updates in industry norms, compliance requirements and professional benchmarks.
  • Reviewed and validated agent-submitted records to meet underwriting standards.
  • Performed comprehensive evaluation of customer risks, focusing on financial viability and credit histories.
  • Researched pertinent legal documents and state regulations specific to the product.
  • Gained expertise in evaluating underwriting-related products exceeding significant monetary thresholds.
  • Developed strong analytical and problem-solving skills while underwriting insurance policies.
  • Coordinated with Territory Managers and Claims Specialist SIU to facilitate clear communication among stakeholders.
  • Actively participated in departmental meetings to provide feedback on workflow improvements.
  • Collaborated with underwriting teams to suggest policy adjustments based on claims trends.
  • Reviewed police reports, medical bills, and physical property damage to determine the extent of liability.
  • Organized documents needed for underwriting decisions and prepared summaries of findings.

Claims Specialist

Anthem Blue Cross Blue Shield
Indianapolis, IN
11.2006 - 02.2011
  • Conducted thorough research to verify insurance claim authenticity.
  • Kept up to date with policies, procedures, and insurance coverage benefits.
  • Analyzed certificate clauses for determining insurance claim coverage.
  • Analyzed requirements to enhance report delivery timelines for customers.
  • Examined contracts and policy language to understand claims processing.
  • Investigated complex or high-value claims to identify discrepancies and fraud indicators.

Education

Some College (No Degree) - CPCU

The Institutes
06-2026

Some College (No Degree) -

IUPUI
Indianapolis, IN

License #3130960 -

Agent License

Skills

  • Loss Prevention
  • Statistical Analysis
  • Underwriting Rules Familiarity
  • Quality Assurance
  • Negotiation Proficiency
  • Problem-solving abilities
  • Insurance policy expertise
  • Decision-making
  • Explain company policies
  • Multitasking Abilities
  • Excellent grammar and written communication
  • Managing risk

Timeline

Intern-Underwriter

LIBERTY MUTUAL INSURANCE COMPANY
11.2022 - 05.2023

Agency Services-Ace

LIBERTY MUTUAL INSURANCE COMPANY
02.2016 - Current

Claims Specialist

Anthem Blue Cross Blue Shield
11.2006 - 02.2011

Some College (No Degree) - CPCU

The Institutes

Some College (No Degree) -

IUPUI

License #3130960 -

Agent License

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Shannon Soriano