Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shannon Spino

Roy,WA

Summary

Ambitious Outside Sales Professional polished in maintaining and utilizing exceptional tire product knowledge and sales skills to influence targeted industry professionals. Executes brand strategy to drive consistent sales demonstrated over 7 years of experience. Proven history of establishing and maintaining exceptional communication with coworkers and clients.

Overview

11
11
years of professional experience

Work History

Beauty Advisor

Nordstrom
Tacoma, WA
12.2022 - Current
  • Maintained in-depth knowledge of company brand to best serve customers and drive sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Met sales goals of $1,000 on a daily basis, supporting organizational health through consistent and reliable service.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Completed timely and accurate resets based on seasonal demands and special promotional requirements.
  • Followed up with customers to increase satisfaction with purchases and services. Consistently maintained within the top 3 sales associates in cosmetics for adding new clients to my book of business for future sales.
  • Taught customers how to apply makeup and recommended optimal products.

Outside Sales Account Manager

Dealer Tire
Cleveland , OH
04.2015 - 10.2022
  • Grew car dealerships business through personal visits, training and business planning.
  • Built strong client rapport
  • Accurately assessing and uncovering customer needs and vision
  • Utilized in-depth understanding of strategic sales processes to increase revenue.
  • Built strong client rapport to establish diversified network of connections.
  • Followed up with customers about customer service.
  • Worked independently with minimal supervision.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals. Eagle Award (largest dollar increase over goal)-2018, Partner Circle (Largest percentage increase over goal achieved for Sales Department), 100% Club achieved in 2016, 2017 and 2018.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met or exceeded sales, customer service and loyalty program standards.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Kept detailed records of daily activities through online customer database.
  • Presented information to customers, peers and management.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Completed call reports, paperwork and on-going personal training by required deadlines.
  • Addressed multiple industry issues and provided client support.
  • Managed and visited a client book of multiple carlines which consisted of 35-50 accounts throughout Washington, Oregon and Idaho generating between $600,000-$800,000 in tires sales on a monthly basis.

Business Manager

Dillards Department Store
North Olmsted, OH
05.2012 - 04.2015
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Delegated Type daily tasks to employees, streamlining daily progress and efficiency.
  • Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

Business Communications

University of Akron
Akron, OH

Skills

  • Salesforce Software-used reporting to communicate during meetings to show progress and potential for each client
  • Inside and Outside Sales
  • Business Development and Planning-Planned specific activities for each dealership prior to meeting to best suit their needs
  • Profit Target Achievement-consistently met and overachieved goals exceeding $600,000/month
  • Business Partnerships-with multiple Carlines and their respective District Service and Parts Coordinators Held monthly meetings at Toyota Corporate in Portland providing updates on the industry and their performance along with action plans
  • Client Rapport Building-Established and maintain professional relationships throughout the industry
  • Proficient in using Microsoft Teams, Microsoft 365 and Skype for Business for communicating, holding meeting and connecting with Corporate and Clients

Accomplishments

June 2018/January 2019/ True Grit Award-Demonstrating TEAM Sell and Ferocious Determination

2018 Partner Circle Achievement-highest dollars over goal

November 2017 Creating Distinction Award-Creating distinction by demonstrating TEAM sell and delivering a superior customer experience.

2018 Eagle Award-highest percent over goal

100% Club achieved during the following years:

  • 2016-finished at 102% to goal. Goal was $2.3 million with a $46,000 increase.
  • 2017-finished at 101% to goal. Goal was $2,4 million with a $24,840 increase.
  • 2018-finished at 108% to goal. Goal was $2.7 million with a $220,000 increase.

Timeline

Beauty Advisor

Nordstrom
12.2022 - Current

Outside Sales Account Manager

Dealer Tire
04.2015 - 10.2022

Business Manager

Dillards Department Store
05.2012 - 04.2015

Business Communications

University of Akron

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Shannon Spino