Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Spurgin

Hotel Housekeeper
Oroville,WA

Summary

Proven track record in enhancing guest satisfaction and productivity as a Housekeeping Room Attendant at Motel 6 Hotel, leveraging strong time management and interpersonal skills. Excelled in guest relations and cleaning techniques, contributing to a welcoming atmosphere and efficient service delivery. Achieved increased loyalty through exceptional customer service, underscoring a commitment to excellence and teamwork. Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.

Overview

6
6
years of professional experience

Work History

Housekeeping Room Attendant

Motel 6 Hotel
06.2024 - 08.2024
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.

Residential House Cleaner

Self Employed Services
03.2021 - 07.2024
  • Adhered to professional house cleaning checklist.
  • Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
  • Conducted regular inspections of completed work areas, ensuring adherence to established quality standards before leaving a property.
  • Adhered to strict safety protocols while using various cleaning products and equipment, minimizing accidents or injuries on the job.

Customer Service Representative

Macys Department Store
09.2018 - 01.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Server

Iron Skillet Restaurant
03.2019 - 07.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

GED -

West High School
Bakersfield, CA
05.2001 -

Skills

Vacuuming and sweeping

Timeline

Housekeeping Room Attendant

Motel 6 Hotel
06.2024 - 08.2024

Residential House Cleaner

Self Employed Services
03.2021 - 07.2024

Server

Iron Skillet Restaurant
03.2019 - 07.2021

Customer Service Representative

Macys Department Store
09.2018 - 01.2022

GED -

West High School
05.2001 -

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Shannon SpurginHotel Housekeeper