Shannon Stacey
Sunnyside,NY
Summary
Hardworking leader, detail-oriented team player, and problem-solver with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively.
Overview
14
14
years of professional experience
Work History
Director of Operations
Top Hops Beer Shop
08.2019 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with owner to develop and execute long-term corporate goals and objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Recruited, hired, and trained personnel.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing and sales of our brick-and-mortar shops along with our online sales for local delivery and shipping.
- Created systems and executed logistics for shipping over $50,000 in beer during holiday season.
General Manager
The Half Pint
07.2011 - 03.2018
- Controlled labor hours and inventory costs through hands-on management and proactive changes keeping labor costs between 25% -28%, monthly and beverage costs between 15%-18%, monthly.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Reviewed and approved employee schedules and timesheets.
- Maintained effective supply levels by monitoring and reordering beer, wine, and spirits.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements, and license regulations, alleviating potentially heavy fines.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Assistant Restaurant Manager
Amity Hall
09.2009 - 07.2011
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Performed daily administrative tasks, such as ordering supplies, processing invoices, and reconciling accounts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Managed team of up to 25 restaurant staff, maintaining exceptional customer service and quality standards.
Education
Associate of Arts - Social Work
The University of Alabama
Tuscaloosa, AL05.1994
Skills
- Effective leader
- Self-Motivated
- Planning and Coordination
- Payroll Administration and Timekeeping
- Overseeing Personnel
- Hiring and Onboarding
- Policy Development and Enforcement
- Inventory Tracking and Management
- 30 Years of Restaurant/Bar Experience
Timeline
Director of Operations
Top Hops Beer Shop
08.2019 - Current
General Manager
The Half Pint
07.2011 - 03.2018
Assistant Restaurant Manager
Amity Hall
09.2009 - 07.2011
Associate of Arts - Social Work
The University of Alabama
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