Shannon Staggs
Nashville,TN
Summary
As a dedicated stay-at-home mother for the past five years, I am now eager to reenter the workforce. In the past I have worked at a variety of different industries, offices, stores, and restaurants. I am well known for; being able to successfully perform under high stress and in fast pace environments, handling manual labor for long periods of time, innovative problem solving, being prompt and reliable, and exceptional customer service incounters. I am an excellent and considerate team member, as well as, team leader and trainer.
Overview
9
9
years of professional experience
Work History
Night Auditor
Courtyard by Marriott
Murfreesboro, TN
08.2018 - 12.2018
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Received payments from customers via cash or credit cards.
- Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Greeted arriving guests and checked them in to their rooms.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
Machine Operator
Lewis Brother Bakery
Murfreesboro, TN
06.2016 - 03.2018
- Load raw materials into machines according to specified measurements.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Troubleshoot malfunctions in equipment or processes.
- Carry out regular safety checks on machinery prior to operation.
- Monitor the feed and speed of machines during the machining process.
- Set up and operate machine tools to produce precision parts and instruments.
- Record production information such as quantities produced and materials used on daily logs.
- Adjust machine settings to complete tasks accurately.
- Comply with company policies regarding quality control procedures.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Keep detailed reports of maintenance activities performed on machinery.
- Identify areas where improvements can be made in terms of efficiency or cost savings.
- Collaborate with other departments when necessary for successful completion of projects.
- Monitored and observed production line to watch for pile-ups and jams.
- Trained new operators and implemented new division operator training program to improve retention rates and increase production.
Tower Hand
JAC Communications
Lebanon, TN
06.2014 - 02.2016
- Ensured that all changes made to the telecommunications system were documented properly according to company standards.
- Performed troubleshooting for hardware and software related issues on telecom networks.
- Installed, maintained and repaired tower equipment such as antennas and radios.
- Operated hoists while moving materials up and down the tower safely.
- Climbed towers up to 500 feet in height for inspections and maintenance.
- Repaired damaged equipment due to weather or other causes promptly.
- Conducted tests on new equipment before it was put into service.
- Assisted in the installation of transmission lines, coaxial cables, waveguides.
- Utilized a variety of hand tools such as drills, wrenches and screwdrivers.
- Identified hazardous conditions on the tower site and reported them to management accordingly.
- Ensured that all work was done according to company standards.
- Performed safety checks prior to climbing towers to ensure compliance with OSHA regulations.
- Maintained detailed records of all activities including repairs, installations and inspections.
Assistant General Manager
Horizon Hospitality (Holiday Inn Express)
Lebanon, TN
03.2010 - 04.2012
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Analyzed financial data and prepared reports for senior management.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Identified opportunities for cost savings and operational efficiency improvements.
- Prepared weekly schedules for staff members based on their availability.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Monitored inventory levels and placed orders for new stock as needed.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Ensured that customer service standards were met or exceeded at all times.
- Ensured compliance with company policies, procedures, and regulations.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
Education
High School Diploma -
Smyrna High School
Smyrna, TN05-2008
Skills
- Problem-Solving
- Balancing accounts
- Balancing Transactions
- Guest Services
- Multitasking and Organization
- Equipment Troubleshooting
- Power Tool Operation
- Machine Maintenance
- Safety Compliance
- Forklift Operation
- Quality Control
- Workplace Safety
Affiliations
- Seamstess
- Cooking
- Gardening/ Plant Care
- Child Care/ Home School
- Foraging/ Studying Nature and its Medicinal Purposes
- Tracking/ Hunting
- Building
Timeline
Night Auditor
Courtyard by Marriott
08.2018 - 12.2018
Machine Operator
Lewis Brother Bakery
06.2016 - 03.2018
Tower Hand
JAC Communications
06.2014 - 02.2016
Assistant General Manager
Horizon Hospitality (Holiday Inn Express)
03.2010 - 04.2012
High School Diploma -
Smyrna High School
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