Shannon Stangl

• Helped new hires complete and submit required paperwork(I9's, W-4's, etc), set up benefits accounts, and initiate direct deposits.
• Created smooth onboarding processes from scratch to help new hires adjust to company policies, procedures and processes, conducting 30-60-90 check-ins.
• Maintained open communication by presenting regular updates on project statuses to high level management.
• Implementing process improvements and performing additional administrative and HR tasks for learning opportunities, including attending meetings, recording action items, and distributing them to the HR team and high level management.
• Implemented bi-weekly team feedback to recommend corrective action to senior leadership.

Projects: Initiated the development of an Employee Recognition Program, Standard Operating Procedures (SOPs) for Supervisors, Employee Quarterly Surveys, and organized weekly culture-focused events which brought Branch turn over down from 12% in the first 90 days to 1.3% YOY.

• Utilized data-driven sourcing techniques to screen over 250 candidates per week while maintaining a 90% interview show rate resulting in a 50% offer rate per month (5-12 offers per month accepted)
• Consistently exceeding monthly quota by an average of 20%
• Collaborated with hiring managers to optimize targeted interview questions assessing competencies critical-for-success in customer service, operations, and risk management roles resulting in a 70% decrease in turnover within the first year of hire
• Utilized Salesforce to track and analyze recruiting metrics, including source-of-hire, time-to-hire, offers (accepted/pending/declined), and follow ups for cold calling on pending positions.

• Coordinated with dealership partners and clients on newly purchased vehicles, and their bumper-to-bumper warranties, resulting in fewer after purchase warranty cancellations
• Utilized information derived from NetSuite to increase product knowledge to better inform customer purchase decisions which led to an overall higher client satisfaction.
• Entered data, generated reports, and produced tracking documents.

• Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
• Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
• Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
• Conducted telephone and in-person interviews to assess candidate experience and qualifications.

• Collaborated on Federal and B2B Sales with Project Management teams to deliver flexible workspace solutions to clients
• Regularly tracked over 30 concurrent project shipments, coordinating returns and exchanges of defective products with freight carriers, and ensured timely and accurate delivery of materials
• Created and communicated solutions for errors on projects with the project management team and directly responded to clients regarding shipment tracking and estimated delivery times
• Prepared project cost estimates and adjusted as needed throughout the project lifecycle.