Shannon Starken
Manorville
Summary
Dynamic professional with extensive experience in team leadership and operations management at People’s Arc Of Suffolk. Proven track record in enhancing customer satisfaction and fostering a collaborative work environment. Skilled in conflict resolution and staff training, consistently promoting employee development and engagement to achieve organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Manager
People’s Arc Of Suffolk
01.2016 - 05.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Assistant Director
Habitots Child Care and Preschool
10.2015 - 12.2016
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Led professional development workshops on topics such as classroom management, differentiated instruction, and assessment strategies.
- Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
- Led task force to address and resolve critical operational issues, restoring service levels and customer satisfaction.
Preschool Teacher
HaBiTots Child Care and Preschool
05.2008 - 10.2015
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Established positive communication with parents in daily conversation and formal conferences.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Assisted and supervised Number children through entire school day.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
- Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Allowed for ample outdoor discovery time in schedule each day.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
- Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
Shift Supervisor
CVS Pharmacy
09.2005 - 05.2009
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Education
CDL - Early Childhood Care And Education
Eastern Suffolk Boces
Bellport, NY06.2007
High School Diploma -
Patchogue Medford High School
Medford, NY06.2006
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Customer relationship management (CRM)
- Strategic planning
- Staff development
- Policy enforcement
- Employee performance evaluations
- Project management
Accomplishments
My biggest accomplishment is beating a mom to a beautiful 6 year old little girl, I have accomplished excelling and moving up to management on every job I have had I stay in my jobs for years , I’m goal oriented and hard working I have accomplished all trainings I have been successful in every job I have had and am currently looking to start a new job and move up in that job as well and be able to provide for my child.
Certification
CPR/ FIRST AID , AMAP, CDL, HS Diploma
Timeline
Assistant Manager
People’s Arc Of Suffolk
01.2016 - 05.2025
Assistant Director
Habitots Child Care and Preschool
10.2015 - 12.2016
Preschool Teacher
HaBiTots Child Care and Preschool
05.2008 - 10.2015
Shift Supervisor
CVS Pharmacy
09.2005 - 05.2009
CDL - Early Childhood Care And Education
Eastern Suffolk Boces
High School Diploma -
Patchogue Medford High School
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