Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Starkey

Windsor,CA

Summary

Dynamic Catering Director at Chick-Fil-A with a proven track record in driving catering revenues and enhancing client engagement. Expert in menu development and event planning, consistently exceeding goals through exceptional service and strong relationship building. Adept at multitasking and maintaining sanitation standards, ensuring seamless catering experiences that delight clients.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

14
14
years of professional experience

Work History

Catering Director

Chick-Fil-A
11.2023 - Current
  • Assisted in menu planning and event coordination to ensure seamless catering experiences.
  • Supported inventory management processes, tracking supplies and equipment for events.
  • Collaborated with team members to prepare food and set up service areas before events.
  • Engaged with clients to gather requirements and provide personalized catering solutions.
  • Developed knowledge of food safety regulations and adhered to best practices during preparation.
  • Participated in on-site event execution, ensuring timely service and customer satisfaction.
  • Maintained cleanliness and organization of kitchen and catering areas throughout operations.
  • Adapted quickly to changing client needs, providing flexible support during events as required.
  • Drove catering revenues by bringing in new business to the establishment, consistently exceeding quarterly and yearly goals.
  • Cultivated strong relationships with clients by consistently delivering exceptional service and memorable experiences at each event.
  • Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.

Recruiting Director

Armorous Security & Investigations
10.2021 - 10.2023
  • Streamlined recruitment processes to enhance candidate experience and reduce time-to-hire.
  • Developed targeted sourcing strategies leveraging social media and job boards to attract top talent.
  • Implemented applicant tracking system enhancements, improving candidate management efficiency.
  • Conducted thorough interviews and assessments, ensuring alignment with company culture and job requirements.
  • Collaborated with hiring managers to define role specifications and establish effective selection criteria.
  • Trained junior recruiters on best practices in screening, interviewing, and candidate engagement techniques.
  • Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
  • Managed applicant tracking systems to keep recruitment processes organized.
  • Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.

Regional Recruiter

Allied Universal Security Services
12.2017 - 09.2021
  • Led cross-functional teams to develop and implement strategic initiatives aligned with organizational goals.
  • Analyzed market trends to identify growth opportunities, influencing product development and marketing strategies.
  • Streamlined operational processes, enhancing efficiency and reducing costs across multiple departments.
  • Facilitated training sessions for staff, promoting best practices and improving team performance.
  • Collaborated with senior leadership to establish key performance indicators, driving accountability throughout the organization.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Secured key partnerships that contributed to the company's overall growth strategy and market reach.
  • Improved team morale and productivity by implementing a comprehensive professional development program.
  • Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
  • Navigated the company through periods of significant change, maintaining focus on long-term strategic goals.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.

Human Resource Coordinator

Allied Universal Security Services
12.2014 - 12.2017
  • Coordinated recruitment processes, enhancing candidate experience and streamlining communication between departments.
  • Managed onboarding procedures, ensuring compliance with company policies and effective integration of new hires.
  • Developed and maintained employee records using HRIS systems for accurate reporting and data integrity.
  • Facilitated training sessions to improve employee skills and foster professional development across teams.
  • Advised management on employee relations issues, fostering a positive workplace culture through conflict resolution strategies.
  • Conducted exit interviews to gather feedback, identifying trends to enhance retention strategies and improve workplace satisfaction.
  • Supported compliance audits by preparing necessary documentation and collaborating with cross-functional teams on regulatory requirements.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Coordinated and administered employee health insurance and retirement plans.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process, drafting offer letters.
  • Supported managers in addressing employee concerns and fostering positive workplace relationships.
  • Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.

Staffing Coordinator/Receptionist Administrator

Allied Universal Security Services
12.2011 - 09.2014
  • Coordinated recruitment efforts, ensuring timely placement of candidates across various departments.
  • Streamlined onboarding processes, improving employee integration and engagement.
  • Managed scheduling for staffing needs, optimizing workforce efficiency and coverage.
  • Developed and maintained relationships with staffing agencies to enhance candidate pipeline quality.
  • Implemented tracking systems for applicant flow, ensuring compliance with hiring policies and procedures.
  • Trained new staff on recruitment tools and best practices to foster a collaborative environment.
  • Analyzed staffing data to identify trends, informing strategic decision-making for future hiring initiatives.
  • Facilitated communication between management and staff regarding staffing changes and needs assessments.
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Coordinated and administered job fairs and other recruitment events to engage potential talent.

Education

High School Diploma -

Napa High School
Napa, CA
06-1989

Skills

  • Written and verbal communication
  • Sanitation standards
  • Food presentation
  • Relationships and rapport
  • Client engagement
  • Positive communication skills
  • Meeting participation
  • Menu development
  • Professional relationship building
  • Community events
  • Event planning proficiency
  • Marketing
  • Problem-solving
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Problem-solving abilities
  • Multitasking

Timeline

Catering Director

Chick-Fil-A
11.2023 - Current

Recruiting Director

Armorous Security & Investigations
10.2021 - 10.2023

Regional Recruiter

Allied Universal Security Services
12.2017 - 09.2021

Human Resource Coordinator

Allied Universal Security Services
12.2014 - 12.2017

Staffing Coordinator/Receptionist Administrator

Allied Universal Security Services
12.2011 - 09.2014

High School Diploma -

Napa High School

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Shannon Starkey