Shannon Stauffer
Park City,KS
Summary
Proven leader in customer relationship management at Discover Financial Services, DFS, with a track record of enhancing customer satisfaction and fostering team growth. Skilled in training, mentoring, and goal achievement, I excel in fast-paced environments through exceptional communication and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Customer Relationship Manager
Discover Financial Services, DFS
Lake Park, UT
04.2020 - Current
- Delivered superior customer service to strengthen relationships.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner by phone, messaging and social.
- Conducted regular mentoring and training of agents with learning company processes and systems to develop better skills and promote productivity.
Senior Account Manager
Discover Financial Services, DFS
Lake Park, UT
01.2014 - 03.2020
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Set and achieved company defined goals.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in workplace.
Education
Associate of Applied Science - Computer Graphics
ITT Technical Institute
Salt Lake City, UT12.1999
Skills
- Training and mentoring
- Customer Service
- Goal Setting
- Employee Coaching and Mentoring
- Positive Attitude
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Team Collaboration
- Effective Communication
- Self Motivation
Timeline
Customer Relationship Manager
Discover Financial Services, DFS
04.2020 - Current
Senior Account Manager
Discover Financial Services, DFS
01.2014 - 03.2020
Associate of Applied Science - Computer Graphics
ITT Technical Institute