Shannon Stauffer
Park City,KS
Summary
Proven leader in customer relationship management at Discover Financial Services, DFS, with a track record of enhancing customer satisfaction and fostering team growth. Skilled in training, mentoring, and goal achievement, I excel in fast-paced environments through exceptional communication and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Customer Relationship Manager
Discover Financial Services, DFS
04.2020 - Current
- Delivered superior customer service to strengthen relationships.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner by phone, messaging and social.
- Conducted regular mentoring and training of agents with learning company processes and systems to develop better skills and promote productivity.
Senior Account Manager
Discover Financial Services, DFS
01.2014 - 03.2020
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Set and achieved company defined goals.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in workplace.
Education
Associate of Applied Science - Computer Graphics
ITT Technical Institute
Salt Lake City, UT12.1999
Skills
- Training and mentoring
- Customer Service
- Goal Setting
- Employee Coaching and Mentoring
- Positive Attitude
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Team Collaboration
- Effective Communication
- Self Motivation
Timeline
Customer Relationship Manager
Discover Financial Services, DFS
04.2020 - Current
Senior Account Manager
Discover Financial Services, DFS
01.2014 - 03.2020
Associate of Applied Science - Computer Graphics
ITT Technical Institute