SHANNON STEAD
PORTLAND,OR
Summary
Knowledgeable Medical Practice Manager with a commitment to fostering great patient and staff relationships. Offering several years' experience in task delegation, quick problem resolution, and leading by example. Energetic and dedicated to ensuring patients receive courteous service. Promotes proactive planning and organizational skills.
Overview
18
18
years of professional experience
Work History
Clinical Manager (non-RN)
The Oregon Clinic Urology Division
Portland , OR
10.2021 - 10.2021
- Led strategic initiatives improving operational oversight and clinic efficiency.
- Assisted in managing annual budgets, leading to improved fiscal outcomes, clinic growth, patient experience, and provider staff engagement.
- Collaborated with key stakeholders to enhance operational efficiencies and patient care.
- Analyze fiscal operational trends to ensure efficient operations and strong financial performance.
- Recruitment and onboarding of physicians, APPs, and clinical/admin staff.
- Develop and maintain strong working relationships with physicians and support staff, while addressing and resolving conflict at all levels of the organization.
- Provides support and guidance to the revenue cycle operations team on new service fee settings, efficient billing, and collections workflows and processes.
- Staff timekeeping management.
- Works with HR to initiate and carry out staff counseling and corrective action when necessary.
- Project management duties include new clinic builds and closures. Onboarding specialist.
- Implements standardized organizational workflows
- Leads monthly MD/Staff meetings
Relief Staff Manager/COVID Test Site Supervisor
The Oregon Clinic Central Division
Portland , OR
06.2020 - 10.2021
- Managed a high volume of clinical and admin direct reports, up to 30 employees daily.
- Assist Risk Management with COVID test site operations oversight and staffing.
- New employee orientation facilitator.
- Human Resources recruiting assistant and new hire onboarding.
- Managed labor reports, department budgets, and timekeeping management.
- Mentored staff performed annual reviews and quarterly rounding sessions, and led monthly staff meetings.
- Manages complex scheduling systems used to provide relief staff to over 30 divisions daily.
- Filled in as relief CMA/X-ray tech for specialty groups, including Plastic Surgery, Foot/Ankle and Orthopedics, Surgical and Burn, and Dermatology.
CMA Coordinator/Limited Xray Tech
The Oregon Clinic Foot/Ankle and Orthopedics Division
Portland , OR
04.2012 - 06.2020
- Lead CMA Coordinator and back-office staff trainer.
- Department meeting facilitator.
- Cast technician, wound care tech.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Led patients to exam rooms, answered general questions, and prepared patients for the physician.
- Completed preventative maintenance/inspections of medical equipment and devices.
- Educated patients about medications, procedures, and physicians' instructions.
- Sterilization Tech.
- Scheduled surgeries by coordination with OR/ASC - verifying times with patients, preparing charts, pre-admission, and consents.
- Coordinated services with medical and office staff to ensure patient satisfaction, engagement, and compassionate care.
- Trained patients on how to properly utilize various forms of DME.
- Identified operational improvements to drive efficiency and quality of care.
- Performed all department X-rays by OBMI safety standards and licensure.
CMA Coordinator/Limited Xray Tech
Sutter Health Foot/Ankle and Orthopedics Division
Yuba City , CA
10.2003 - 06.2012
- Lead CMA Coordinator and back-office staff trainer
- LXMO for large, busy Ortho-Pod Clinic.
- Epic Superuser.
- Surgery Scheduling Coordinator.
Education
Healthcare Administration Graduate Program -
WGU
01.2025
Project Management Cert Program -
Portland State University
01.2023
Bachelor of Arts - Healthcare Administration
George Fox University
01.2022
Nursing AAOT Transfer Student -
Portland Community College
01.2020
Personal Trainer Certificate Program
National School of Sports Medicine
Remote 08-2016
Limited Radiography Certificate -
Portland School of Radiography
Portland, OR01.2012
Associate of Science - Medical Assisting/LXMO
Cambridge Junior College
01.2003
Skills
- Strategic Planning
- Team Leadership
- Operational Efficiency
- Compliance Management
- Effective Communication
- Patient relationship management
- Recruitment and retention
- Training and mentoring
- Clinical Leadership
- Direct Patient Care
References
Available Upon Request
Volunteer Experience
'Skate Like a Girl PDX', Current volunteer admin/coach at 'Skate Like a Girl PDX' where the focus is to empower youth (ages 8-17) by building confidence levels in a safe/fun learning environment., Current volunteer admin for ‘PDX Jazz' focused on bringing Jazz into the schools through music/art appreciation.
Timeline
Clinical Manager (non-RN)
The Oregon Clinic Urology Division
10.2021 - 10.2021
Relief Staff Manager/COVID Test Site Supervisor
The Oregon Clinic Central Division
06.2020 - 10.2021
CMA Coordinator/Limited Xray Tech
The Oregon Clinic Foot/Ankle and Orthopedics Division
04.2012 - 06.2020
CMA Coordinator/Limited Xray Tech
Sutter Health Foot/Ankle and Orthopedics Division
10.2003 - 06.2012
Healthcare Administration Graduate Program -
WGU
Project Management Cert Program -
Portland State University
Bachelor of Arts - Healthcare Administration
George Fox University
Nursing AAOT Transfer Student -
Portland Community College
Personal Trainer Certificate Program
National School of Sports Medicine
Limited Radiography Certificate -
Portland School of Radiography
Associate of Science - Medical Assisting/LXMO
Cambridge Junior College
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