Overview
Work History
Education
Certification
Timeline
Generic

SHANNON STEDMAN

CEDAR PARK

Overview

13
13
years of professional experience
1
1
Certification

Work History

Suite Server/Bartender

Levy
02.2021 - Current
  • Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
  • Verified accuracy and quality of orders before delivery.
  • Restocked supplies to keep team efficient and ready for guests' orders.
  • Met guests' needs by delivering meals and snacks and retrieving additional items.
  • Cleared dishes, trays and carts from rooms with discretion and professionalism.
  • Kept work environments, equipment and trays clean and sanitized for guests.
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.

Bartender

Club Corp/Invited
08.2020 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up VIP suites in south end zone.

Suite Server/Bartender

RS3 Sports
02.2016 - Current
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Protected guests by following proper food handling procedures.
  • Restocked supplies to keep team efficient and ready for guests' orders.
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Verified accuracy and quality of orders before delivery.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.


Senior Executive

Corporate Concierges Unlimited
02.2011 - Current
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Streamlined operations to maximize business efficiency and profits.
  • Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Generated department orders and accompanying documentation.
  • Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.

Education

Bachelor of Arts - Therapeutic Recreation

Salisbury State University
Salisbury, MD
05.1994

Certification

TABC

Food Handlers

Timeline

Suite Server/Bartender

Levy
02.2021 - Current

Bartender

Club Corp/Invited
08.2020 - Current

Suite Server/Bartender

RS3 Sports
02.2016 - Current

Senior Executive

Corporate Concierges Unlimited
02.2011 - Current

Bachelor of Arts - Therapeutic Recreation

Salisbury State University

TABC

Food Handlers

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