Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Steele

Bondurant

Summary

Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.

Overview

23
23
years of professional experience

Work History

Bartender

Flat Tire Lounge
03.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Board Member

MS Moments
03.2019 - Current
  • Fostered collaboration among board members, promoting open communication and shared decisionmaking.
  • Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
  • Drove strategic planning efforts to align with company vision and long-term objectives.
  • Prepared and presented reports to inform board on organizational progress and goals.
  • Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.

Table Games Asst. Shift Manager

Prairie Meadows Racetrack and Casino
12.2004 - 12.2022
  • Elevated guest experience by maintaining a professional atmosphere while fostering a fun and engaging environment for players.
  • Managed daily cash handling processes efficiently, ensuring accurate accounting records were maintained at all times.
  • Implemented innovative strategies for continually improving operational processes and procedures within the Table Games department.
  • Assisted Marketing department in designing promotional events targeting specific player demographics for enhanced engagement at the tables.
  • Reduced operational costs through diligent resource management, including proper scheduling of staff and allocation of equipment.

Table Games Supervisor

Mark Twain Casino
01.2002 - 12.2004
  • Monitored chips purchases, table inventories, and player win ratios.
  • Oversaw area games to maintain security and compliance.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Watched closely to catch errors and notified surveillance of irregularities.
  • Handled escalated customer issues professionally, achieving satisfactory resolutions for all parties involved.

Education

Diploma - Medical Billing And Coding

Des Moines Area Community College
Ankeny, IA
05-2025

Associate degree - Medical Office Specialist

DMACC
02.2025

B.S. - Athletic Training

Quincy University
Quincy, IL
05.2002

Skills

  • Workplace Professionalism
  • Service Excellence
  • Effective Communication
  • Critical Thinking and Problem Resolution
  • Strong multitasking
  • Highly reliable
  • Teamwork and collaboration
  • Nonprofit experience

Timeline

Bartender

Flat Tire Lounge
03.2023 - Current

Board Member

MS Moments
03.2019 - Current

Table Games Asst. Shift Manager

Prairie Meadows Racetrack and Casino
12.2004 - 12.2022

Table Games Supervisor

Mark Twain Casino
01.2002 - 12.2004

Associate degree - Medical Office Specialist

DMACC

B.S. - Athletic Training

Quincy University

Diploma - Medical Billing And Coding

Des Moines Area Community College

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Shannon Steele