Shannon Steele
Bondurant
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Overview
23
23
years of professional experience
Work History
Bartender
Flat Tire Lounge
Madrid, IA
03.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Board Member
MS Moments
Urbandale, IA
03.2019 - Current
- Fostered collaboration among board members, promoting open communication and shared decisionmaking.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Drove strategic planning efforts to align with company vision and long-term objectives.
- Prepared and presented reports to inform board on organizational progress and goals.
- Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
Table Games Asst. Shift Manager
Prairie Meadows Racetrack and Casino
Altoona, IA
12.2004 - 12.2022
- Elevated guest experience by maintaining a professional atmosphere while fostering a fun and engaging environment for players.
- Managed daily cash handling processes efficiently, ensuring accurate accounting records were maintained at all times.
- Implemented innovative strategies for continually improving operational processes and procedures within the Table Games department.
- Assisted Marketing department in designing promotional events targeting specific player demographics for enhanced engagement at the tables.
- Reduced operational costs through diligent resource management, including proper scheduling of staff and allocation of equipment.
Table Games Supervisor
Mark Twain Casino
LaGrange, MO
01.2002 - 12.2004
- Monitored chips purchases, table inventories, and player win ratios.
- Oversaw area games to maintain security and compliance.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
- Handled escalated customer issues professionally, achieving satisfactory resolutions for all parties involved.
Education
Diploma - Medical Billing And Coding
Des Moines Area Community College
Ankeny, IA05-2025
Associate degree - Medical Office Specialist
DMACC
02.2025
B.S. - Athletic Training
Quincy University
Quincy, IL05.2002
Skills
- Workplace Professionalism
- Service Excellence
- Effective Communication
- Critical Thinking and Problem Resolution
- Strong multitasking
- Highly reliable
- Teamwork and collaboration
- Nonprofit experience
Timeline
Bartender
Flat Tire Lounge
03.2023 - Current
Board Member
MS Moments
03.2019 - Current
Table Games Asst. Shift Manager
Prairie Meadows Racetrack and Casino
12.2004 - 12.2022
Table Games Supervisor
Mark Twain Casino
01.2002 - 12.2004
Associate degree - Medical Office Specialist
DMACC
B.S. - Athletic Training
Quincy University
Diploma - Medical Billing And Coding
Des Moines Area Community College