Shannon Steen
Boerne,TX
Summary
Registered nurse with hospital, SNF, clinic and triage experience. Several years of experience in patient satisfaction and problem solving. Strong work ethic with a drive to learn and provide compassionate care to patients and their families.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Hospice/Home Health Triage Nurse
IntellaTriage
Brentwood, TN
04.2026 - 07.2026
- Triaged calls from patients and families, focusing on medication administration, symptom management and collaboration with the on call nurses when needed.
- Provided education on disease processes, medication administration, and self-care techniques for both patients and families.
- Enhanced family support by offering guidance and emotional assistance during difficult times.
- Provided compassionate listening support to patients and families during emotional challenges. to both patients and loved ones to meet emotional and mental, as well as physical needs.
RN Care Coordinator
Village Medical
San Antonio, TX
08.2024 - 10.2025
- Managed CHF care coordination program for high-risk CHF patients.
- Monitored Transition of Care program for patients discharged from the hospital to ensure their follow up needs were met.
- Collaborated with WellMed to help patients meet metrics and arranged follow up care for their high-risk patients.
- Participated in weekly high-risk meetings to discuss patient care plans with the healthcare team.
- Triaged patients and addressed their health concerns.
- Administered IV infusions.
- Advocated for and supported patients and families to make sure their needs were met.
Assistant Director of Nursing/PRN RN
Cibolo Creek Health & Rehabilitation
Boerne, TX
12.2023 - 08.2024
- Assisted the Director of Nursing in managing clinical staff performance.
- Attended daily meetings to address clinical and staffing needs.
- Managed the new admission process to ensure a smooth transition for the patient.
- Performed chart audits on each new admission for an accurate plan of care.
- Collaborated with health care providers to discuss changes in condition and treatment plans.
- Assisted with interviews and training of new employees.
- Monitored and updated the infection control report.
Registered Nurse, Post Op
St. Lukes Baptist Hospital
San Antonio, TX
04.2023 - 11.2023
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing changing conditions.
- Administered medications and completed provider orders for patients while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis, treatment options, disease process, management and lifestyle options.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Registered Nurse
Riverview Nursing and Rehab
Boerne, TX
09.2022 - 12.2022
- Collaborated with the healthcare team to adjust care plans.
- Administered medications and monitored responses.
- Provided daily wound care.
- Educated patients, families and caregivers on diagnosis, treatment options, and disease process.
- Provided emotional support to patients and families.
Prior Authorization Specialist
Peterson Regional Medical Center
Kerrville, TX
08.2015 - 12.2018
- Scheduled patient's lab work, imaging, and outpatient surgery appointments.
- Collected payment and explored payment options with patients.
- Obtained and logged accurate patient insurance and demographic information into Meditech.
- Collaborated with insurance carriers and medical personnel to obtain prior authorizations and research denials.
- Tracked referral submissions and status during facilitation of prior authorization issuance.
- Provided recommendations and solutions for patients after authorization denial.
Education
Associate Degree - Nursing
Baptist School of Health Professions
San Antonio, TX08-2022
Skills
- Patient Assessments
- Medication Administration
- IV Infusions
- Triage
- Healthcare Team Collaboration
- Therapeutic Communication
- Patient Satisfaction
- Problem Resolution
Certification
RN License 1094417, Exp 06/30/2028
Timeline
Hospice/Home Health Triage Nurse
IntellaTriage
04.2026 - 07.2026
RN Care Coordinator
Village Medical
08.2024 - 10.2025
Assistant Director of Nursing/PRN RN
Cibolo Creek Health & Rehabilitation
12.2023 - 08.2024
Registered Nurse, Post Op
St. Lukes Baptist Hospital
04.2023 - 11.2023
Registered Nurse
Riverview Nursing and Rehab
09.2022 - 12.2022
Prior Authorization Specialist
Peterson Regional Medical Center
08.2015 - 12.2018
Associate Degree - Nursing
Baptist School of Health Professions