Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Stefanovich

Noblesville,IN

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 30 years of relevant work experience to your team.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Medical Representative

Riverview Hospital
01.2023 - Current
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Medical Secretary

Indiana Spine Group
07.2013 - 10.2022
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Enhanced office productivity by handling high volume of callers per day.
  • Assisted with medical coding and billing tasks.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.

Medical Biller, Accounts Receivable

Affiliated Dermatology
07.2011 - 08.2013
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Verified insurance of patients to determine eligibility.
  • Posted payments and collections on regular basis.
  • Collected payments and applied to patient accounts.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Handled account payments and provided information regarding outstanding balances.

Education

High School Diploma -

Harrison High School
Evansville, IN
03.1993

Skills

Insurance Verification

  • Persuasive Communication
  • Electronic Medical Records
  • Problem-Solving
  • New Hire Training
  • Insurance Requirements
  • Collaborative Teamwork
  • Positive Attitude
  • Work Prioritization
  • Document Management

Timeline

Medical Representative

Riverview Hospital
01.2023 - Current

Medical Secretary

Indiana Spine Group
07.2013 - 10.2022

Medical Biller, Accounts Receivable

Affiliated Dermatology
07.2011 - 08.2013

High School Diploma -

Harrison High School

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Shannon Stefanovich