Shannon Stelzer
Housing Navigator
Louisville,KY
Summary
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
2
2
Certifications
Work History
Housing Navigator/ Case Manager/Team Leader
Up For Women And Children
Louisville, United States
05.2019 - 10.2022
- 90% success rate in case load housing clients assigned with EHV vouchers but were unsuccessful with other agencies and running out of time
- Cultivated and developed partnerships with private landlords and real estate firms that benefit both clients and landlords. I ensure effective and supportive case management which builds trust and prevention of recidivism.
- Provide intensive and thorough case management to women experiencing homelessness by helping them navigate domestic violence, mental illness, criminal history, addiction, and other traumas. Connect them to essential resources, acquire vital documents, secure housing or treatment, and assist in creating SMART goals and treatment plans to eventually reach self sufficiency or permanent supportive care.
- Managed post-award services and oversaw state and federal grant awards for compliance with uniform guidance and grant-specific requirements.
- Exceeded goals through effective task prioritization and great work ethic.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
Kent School of Social Work Practicum Student
Office Of Resilience
Louisville, United States
08.2018 - 05.2020
- Offered community resource guidance to clients to meet family needs for assistance.
- Attended over 500 hours of meetings, conferences and training courses to advance professional knowledge of social work.
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Offered friendly and efficient service to customers applying for Covid19 rental assistance program, handled challenging situations with ease.
Director of Family Services
Skillz 4 Life Childcare Center
Louisville, KY
01.2019 - 08.2019
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Conducted community workshops to promote different programs and educate public on available services.
- Assisted with researching grants and grant writing tasks.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Referred families to shelters, legal resources and educational programs.
- Wrote and obtained metro block grant to be one of only 13 backbone agencies in Louisville that is trained in trauma informed care. We also become only trauma informed child care agency in the South.
Americorp Financial Empowerment Officer
Kentucky Coalition Against Domestic Violence
Frankfort, United States
08.2018 - 05.2019
- Coordinated project work applying strong team leadership for enhanced success.
- Empowered up to 10 women experiencing domestic violence and/or homelessness daily through delivering financial education, credit building, and matching grants for savings accounts and car purchases. This resulted totaled $52, 000 in savings for survivors and 13 cars purchased.
- Worked on various continuing education projects simultaneously and thrived in fast-paced environment.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Delivered top-quality training documentation, manuals and tools addressing needs of specific specialist groups.
- Collaborated cross-functionally with planning and other nonprofit organizations to cement partnerships and achieve mutual goals.
ACT Targeted Case Manager
Wellspring
Louisville, Kentucky
10.2022 - Current
- Coordinated care transitions between various providers, minimizing gaps in service provision for clients.
- Monitored and tracked client progress, adjusting case plans as needed to achieve desired outcomes.
- Developed custom strength-based services plan for each participant to meet individual therapy needs and personal strengths.
- Provided support to program participants by arranging services and sourcing relevant support.
- Developed strong working relationships with colleagues from various disciplines to facilitate seamless coordination of care for shared clients.
- Promoted self-sufficiency among clients through skill-building activities focused on problem-solving, decision-making, and goalsetting.
- Informed program participants of community resources, mental health counseling and job placement services.
- Managed caseloads efficiently while maintaining high-quality service delivery standards.
- Conducted comprehensive assessments to identify client needs and appropriate resources for support.
- Updated electronic health records with accurate patient information on participant visits.
- Reduced barriers to accessing services by navigating complex systems alongside clients.
- Supported program participants in effective self-management of crises and critical situations.
- Established rapport with diverse client populations by demonstrating empathy and cultural competency in all interactions.
- Advocated on behalf of clients when faced with challenges or obstacles impeding their progress towards goals.
- Ensured client rights were protected and upheld by adhering to ethical guidelines, confidentiality regulations, and professional standards in all aspects of case management practice.
- Facilitated successful referrals to specialized programs or agencies based on individual client needs and eligibility requirements.
Education
Master of Science - Social Work
University of Louisville Kent School
Louisville, KY 08.2018 - Current
Bachelor of Arts - Fine Arts And Mixed Media Sculpture
University of Louisville
Louisville, KY 05.2003 - 05.2013
Skills
Client needs assessments
undefinedCertification
Trainor of the Sanctuary Model of Trauma Informed Care
Timeline
ACT Targeted Case Manager
Wellspring
10.2022 - Current
Risk Management Prevention
06-2022
Housing Navigator/ Case Manager/Team Leader
Up For Women And Children
05.2019 - 10.2022
Director of Family Services
Skillz 4 Life Childcare Center
01.2019 - 08.2019
Master of Science - Social Work
University of Louisville Kent School
08.2018 - Current
Kent School of Social Work Practicum Student
Office Of Resilience
08.2018 - 05.2020
Americorp Financial Empowerment Officer
Kentucky Coalition Against Domestic Violence
08.2018 - 05.2019
Trainor of the Sanctuary Model of Trauma Informed Care
03-2018
Bachelor of Arts - Fine Arts And Mixed Media Sculpture
University of Louisville
05.2003 - 05.2013
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