Shannon Stephens
Chesapeake,VA
Summary
Organized and dedicated administrative professional with successful experience in fast-paced office settings. Experience in customer service, data entry and office management. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Stewart Title Guaranty Company
06.2004 - 12.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for title agency information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, helping to find solutions and building strong relationships.
- Assisted in onboarding new agents, providing training materials, and coordinating orientation schedules to ensure a smooth integration.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinate quality webinars/seminars for title agents and real estate attorneys. Preparing and submitting documentation (power points, handout material) for licensed title underwriters State continuing education and attorney Virginia State Bar continuing education credits.
- Monitoring state wide webinars for attentiveness of licensed underwriters and real estate attorneys for continuing education credit.
- Submitting continuing education credits for licensed underwriters through Sircon.com.
- Maintain agencies monthly title insurance premium monies in Microsoft Excel , overnight monies to home office.
- Review statements of previous month for accuracy of correct monies applied to each agent. Work with accounting in Houston for any corrections needed.
Skills
- Self-Motivated
- Time Management
- Meticulous Attention to Detail
- Customer Relations
- Office Administration
- Database Management
- Workflow Optimization
- Invoice Processing
- New Business Development
- Training
- Spreadsheets
- Microsoft Teams
- Microsoft 365
Affiliations
- Virginia Land Title Assoc.
Certification
- Underwriter License - 2004
Timeline
Administrative Assistant
Stewart Title Guaranty Company
06.2004 - 12.2023
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