Hi, I’m
Shannon Stevens
Evans,CO
Summary
Dynamic Scale House Operator with proven expertise at Northern Colorado Constructors, enhancing operational efficiency through accurate weighing and ticket issuance. Demonstrated exceptional customer service and communication skills, ensuring compliance with safety regulations and improving workflow. Committed to continuous improvement and adept at problem-solving, fostering strong relationships with clients and suppliers.
Overview
9
years of professional experience
Work History
Northern Colorado Constructors (NCC)
Scale House Operator
07.2021 - 05.2024
Job overview
- Operated weigh scales and issued tickets when necessary.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
- Answered customer calls professionally and routed to appropriate person.
- Maintained tidy work area to reduce likelihood of accidents.
- Enhanced customer satisfaction by providing prompt and accurate weighing services.
- Followed up with customers to handle delays or other issues.
- Communicated with operators to share information related to product.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulations.
- Demonstrated excellent communication skills when coordinating with transportation companies regarding scheduling and load information updates.
- Provided superior customer service through attentive listening, clear communication, and positive interactions with clients from diverse backgrounds.
- Ensured equipment functionality by conducting routine maintenance checks on scales and related equipment.
- Contributed to overall business growth through the development of strong working relationships with customers and suppliers.
- Used Software to track products as they arrived at and departed from facility.
- Greeted customers and provided excellent service to internal and external clients.
- Strengthened team morale through proactive problem-solving efforts related to workflow challenges and potential conflicts between team members or departments.
- Improved efficiency by streamlining scale house operations and implementing updated procedures.
- Dispatched orders to drivers for efficiency.
- Achieved safer working conditions by enforcing strict safety guidelines for all scale house visitors.
- Reduced downtime during peak periods by effectively managing queue lines for incoming trucks awaiting weigh-in services.
- Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
- Guided operators to correct railcar location.
- Consistently met deadlines for reporting requirements by efficiently organizing paperwork, digital files, and other necessary documentation.
- Supported company-wide sustainability initiatives by accurately tracking and reporting on recycled materials processed through the scale house.
- Verified track sheet and communicated with transloaders to monitor accuracy of loaded products.
- Managed financial transactions accurately, ensuring proper payments were collected for services rendered while also preventing fraud or theft incidents.
- Played an active role in emergency response situations as needed, assisting with site evacuations or other safety-related procedures.
- Implemented new software systems for improved data entry accuracy, resulting in more efficient record-keeping processes.
- Developed a strong understanding of industry regulations, maintaining up-to-date knowledge on relevant legal requirements affecting scale house operations.
- Continually sought opportunities for professional development, attending industry conferences and workshops to stay informed about best practices in scale house operations.
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
- Checked loads to identify contents and unauthorized or highly regulated materials.
- Identified issues and developed solutions to improve quality control.
Brannon Sand & Gravel
Scale House Operator
07.2015 - 05.2021
Job overview
- Operated weigh scales and issued tickets when necessary.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
- Answered customer calls professionally and routed to appropriate person.
- Maintained tidy work area to reduce likelihood of accidents.
- Enhanced customer satisfaction by providing prompt and accurate weighing services.
- Followed up with customers to handle delays or other issues.
- Communicated with operators to share information related to product.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulations.
- Demonstrated excellent communication skills when coordinating with transportation companies regarding scheduling and load information updates.
- Provided superior customer service through attentive listening, clear communication, and positive interactions with clients from diverse backgrounds.
- Ensured equipment functionality by conducting routine maintenance checks on scales and related equipment.
- Contributed to overall business growth through the development of strong working relationships with customers and suppliers.
- Greeted customers and provided excellent service to internal and external clients.
- Improved efficiency by streamlining scale house operations and implementing updated procedures.
- Dispatched orders to drivers for efficiency.
- Achieved safer working conditions by enforcing strict safety guidelines for all scale house visitors.
- Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
- Consistently met deadlines for reporting requirements by efficiently organizing paperwork, digital files, and other necessary documentation.
- Verified track sheet and communicated with transloaders to monitor accuracy of loaded products.
- Managed financial transactions accurately, ensuring proper payments were collected for services rendered while also preventing fraud or theft incidents.
- Played an active role in emergency response situations as needed, assisting with site evacuations or other safety-related procedures.
- Implemented new software systems for improved data entry accuracy, resulting in more efficient record-keeping processes.
- Developed a strong understanding of industry regulations, maintaining up-to-date knowledge on relevant legal requirements affecting scale house operations.
- Continually sought opportunities for professional development, attending industry conferences and workshops to stay informed about best practices in scale house operations.
- Identified issues and developed solutions to improve quality control.
Education
Madison High SchoolMadison, WI
High School Diploma from Basic Education
06.1990
Skills
- Ticket issuance
- Accurate weighing
- Safety procedures
- Microsoft office
- Safety requirements
- Outbound scale operations
- Shipping documentation
- Fee management
- Customer service
- Time management
- Data entry
- Data entry proficiency
- Document management
- Accurate recordkeeping
- Regulatory compliance
- Product weighing
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Machine operation
- Active listening
- Effective communication
- Adaptability and flexibility
- Money handling
- Decision-making
- Operational efficiency
- Computer proficiency
- Documentation skills
- Task prioritization
- Self motivation
- Professionalism
- Document review
- Interpersonal communication
- Quality control
- Data documentation
- Time management abilities
- Continuous improvement
- Written communication
- Records management
- Professional demeanor
- Order processing
- Problem-solving aptitude
- Product sampling
- Error detection
- Logistics coordination
- Loss prevention
Timeline
Scale House Operator
Northern Colorado Constructors (NCC)
07.2021 - 05.2024
Scale House Operator
Brannon Sand & Gravel
07.2015 - 05.2021
Madison High School
High School Diploma from Basic Education
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