Shannon Stidham
Central Point,OR
Summary
Medical assistant student, with prior administrative and management experience. Looking to transition into family practice. Excellent customer service, conflict resolution, and problem solving. Able to listen to customers’ needs and deliver the best customer experience. Able to multi-task and thrive in deadline driven environments. Very organized and experienced in word, excel, and power point. Consistently met deadlines, took the initiative, and maintained a high standard of quality in all tasks.
- 15+ years of Customer Service experience providing quality services
- Used Microsoft Word/Excel to create office spread sheets and word documents
- Report Preparation with quick books to obtain financial gains and losses
- Data Entry of work orders and inventory of accounts receivable
- Coordinating phones, fax and e-mail communication for store and employees
- Excellent customer service, conflict resolution and problem solving
- Flexible and versatile, able to maintain a sense of humor under pressure
- Thrive in deadline driven environments
- Excellent team building skills
Overview
19
19
years of professional experience
Work History
Team Lead
Walmart
Medford, OR
06.2022 - Current
- Manage online grocery orders and make sure they are completed in a timely manner
- Manage associates and their productivity in their daily tasks
- Run daily reports for efficiency of daily tasks and issues in store
- Setting daily goals and tasks for my team for maximum efficiency
- Managing customer needs and complaints daily
- Scheduling of associates and maintaining up to date training
- Working with management to make sure we are meeting our daily metrics and time goals for department daily
Service and Delivery Manager
Happy Daze Rv
Gilroy, CA
01.2019 - 06.2021
- Check in service units write up work orders and give estimates for repairs and installs
- Dispatch work orders through IDS and G2 systems
- Pre Auth and claim all warranty work orders for service department in timely manner
- Schedule deliveries for sold units and order parts for installs
- Run Service Reports such as open work order, aged unclaimed warranty, open work order by service writer, service recap, outstanding invoice etc..
- Call customers to give updated status on units
- Parts ordering through NTP and other manufacturers
- New unit check ins
- Monitor mechanic efficiency's and track where we need improvement
Accounting Clerk
See Grins Rv
Gilroy, CA
02.2016 - 01.2019
- Working with sales deals to make sure costs were entered and accounted for correctly
- Entering payable accounts and reconciling cash
- Being responsible for petty cash balance
- Doing bank deposits
- Ability to use 10 key calculator
Storage Manager/Receptionist
See Grins RV
Gilroy, CA
01.2011 - 01.2019
- IDS System data entry making accurate statements increasing the sales and payment
- Created Storage Contracts increasing the customer base
- Systemized all data collected to increase repeat business
- Managed Billing of all Customer Accounts maintaining steady income in a timely manner
- Inventory control maintaining accurate inventory
- Data entry of work orders
- Maintaining accurate information for most cost-effective billing
- Answering multiple phone lines: maintaining customer flow
Executive Assistant
Self-Employed
San Jose, CA
01.2008 - 01.2010
- Contract work with various businesses - accurate office support and daily Quick Books operations; logged accurate costs and losses to maintain the most cost-effective routes
Closing Manager
Midtown Safeway
San Jose, CA
01.2006 - 01.2008
- Handled returns and solved customer disputes maintaining a good customer relationship
- In charge of training new employees providing proper customer service skills to increase customer come back
- Safety management and promotion of sales in store allowing for operations to function at the highest level; lowering store base costs
Education
Medical Assisting
Rogue Valley Community College
White City, OR09-2025
New Horizons of Phoenix Computer Learning Centers
01.2013
Gavilan Community College
Gilroy, CA01.2010
Skills
- Microsoft office
- Customer Service Skills
- Problem-solving aptitude
- Sales
- Accounting
- Cash handling
- Time management abilities
- Accounts receivable
- QuickBooks
- Front desk
- Windows
- Data entry
- Work assignment delegation
- Multitasking
- Adaptability
- Problem-solving abilities
Additional Information
Comptia A+ Certified, Network + Certified and MCTS certification windows 7 client, 10+ years of Customer Service experience providing quality services, Used Microsoft Word/Excel to create office spread sheets and word documents, Report Preparation with quick books to obtain financial gains and losses, Data Entry of work orders and inventory of accounts receivable, Coordinate communications via phones, fax and e-mail for managers and employees, Observe system functioning to verify correct operations and detect errors., Resolve issues by installing and performing minor repairs to hardware, software, or peripheral equipment, following specifications., Familiar with windows XP, 7 and 8 operating systems, POS installations
Timeline
Team Lead
Walmart
06.2022 - Current
Service and Delivery Manager
Happy Daze Rv
01.2019 - 06.2021
Accounting Clerk
See Grins Rv
02.2016 - 01.2019
Storage Manager/Receptionist
See Grins RV
01.2011 - 01.2019
Executive Assistant
Self-Employed
01.2008 - 01.2010
Closing Manager
Midtown Safeway
01.2006 - 01.2008
Medical Assisting
Rogue Valley Community College
New Horizons of Phoenix Computer Learning Centers
Gavilan Community College
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