Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Stiger

Hopkinsville

Summary

Dynamic professional with a proven track record in customer service and sales supervision, notably at Bealls Store. Excelled in relationship building and problem resolution, enhancing customer satisfaction and team performance. Skilled in multitasking and organization, adept at fostering client loyalty and managing high-volume transactions. Achieved significant improvements in client satisfaction and operational efficiency.

Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.

Overview

2026
2026
years of professional experience

Work History

Customer Care Representative

Spectrum
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.

Front Desk Cashier

Southern Lanes Bowling Ally
10.2024 - Current
  • Provided information about products and services to customers.
  • Processed payments and issued receipts for purchases.
  • Balanced cash drawer at end of shifts to ensure accuracy.
  • Handled customer complaints with patience and professionalism.
  • Managed cash register operations, ensuring accurate handling of transactions.
  • Balanced cash drawer at the end of each shift, ensuring accuracy in financial reporting and minimizing discrepancies.

Sales Supervisor

Bealls Store
10.2023 - 03.2024
  • Established clear communication channels within team, fostering a collaborative work environment.
  • Mentored junior sales staff, promoting professional development and career advancement.
  • Increased team performance by implementing targeted training programs for sales staff.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Checked store merchandise regularly for proper display and replenishment.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Communicated customer feedback and complaints to team members to promote proper resolution.

Education

High School Diploma - General Studies

Fort Campbell High School
Fort Campbell Kentucky
05.1992

Skills

  • Customer service
  • Inbound customer service
  • Data entry
  • Call center experience
  • Problem resolution
  • Relationship building
  • Payment processing
  • Customer relations
  • Multitasking and organization
  • Email communication
  • Phone etiquette
  • Task prioritization

Timeline

Front Desk Cashier

Southern Lanes Bowling Ally
10.2024 - Current

Sales Supervisor

Bealls Store
10.2023 - 03.2024

Customer Care Representative

Spectrum

High School Diploma - General Studies

Fort Campbell High School

Similar Profiles

CREATE PROFILE