SHANNON STIGER-MONAHAN
Oklahoma City,OK
Summary
To apply operational leadership skills and experience in a dynamic, education-focused nonprofit organization.
Twenty years of experience in management, strategic planning, and analysis. Proven ability to develop vision, achieve consensus, and deliver results in a wide variety of corporate and nonprofit settings, with increasing levels of official authority. Strong leadership, interpersonal, and communication skills. Well-qualified leader with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Realtor, Certified Senior Housing Professional
Buckelew Realty Group
04.2019 - Current
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
Realtor
Keller Williams Realty - Platinum
11.2015 - 03.2020
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Store Manager
Petsmart
08.2013 - 08.2015
- Responsible for leading associates by coaching, developing, and inspiring my team of 30 associates
- Exceeding sales goal for two years by 6% both years
- Build relationships with shelters and make a significant impact in community by driving adoption events and helping homeless pets find forever homes
- Helping 522 dogs and cats find forever homes in 2014, exceeding goal of 490.
Store Director
Saks Fifth Avenue OFF 5th
01.2011 - 01.2013
- Responsible for creating a selling and service culture that delivers best possible results
- Successful opening of first store in Oklahoma City by surpassing sales goal by 11% in 2011
- Drive performance, maintaining highly visible floor presence in order to connect with Associates and customers
- Responsible for motivating my selling teams to achieve selling goals and for keeping morale high, achieving retention standards and recruiting new Associates
- Developing team that promoted internally 6 leaders throughout Texas region and successful recruiting and training of new leadership team to continue development throughout Southwest Region.
Store Manager
Old Navy
01.2009 - 01.2011
- Maintain high service standards by hiring creative, energetic and passionate store associates, providing ongoing training and development, and offering opportunities for associates to continue growing their careers
- Reducing turnover in 4 stores in 4 years by 50% or more in each store, through selection, training, development, and inspiring a work environment that others want to be part of.
Store Manager
Old Navy
01.2007 - 01.2009
- Maintain high service standards by hiring creative, energetic and passionate store associates, providing ongoing training and development, and offering opportunities for associates to continue growing their careers
- Reducing turnover in 4 stores in 4 years by 50% or more in each store, through selection, training, development, and inspiring a work environment that others want to be part of.
Executive Team Lead – Logistics Target
Target Stores
01.2004 - 01.2007
Employee Relations District Resource
Target Stores
01.1999 - 01.2004
Executive Team Lead Human Resource
Target Stores
01.1997 - 01.2004
Selling Manager
Marshall Fields
01.1995 - 01.1997
Human Resource Specialist
Target Stores
01.1992 - 01.1995
Education
BA – Human Resource Management -
California State University Fresno
Fresno, CA05.1992
Skills
- Goal-oriented mindset
- Problem Solving Prowess
- Expertise with downsizing clients
- Expertise in Senior Housing options
Accomplishments
Certified Senior Downsizing Coach
Top 5% producing agent for 4 years with KW Platinum
Member of Agent Leadership Council (ALC) at KW for 3 years
Lead RED Day Community Event for 3 years with 100% agent participation
Junior League of Oklahoma City Leadership 5 years
Community Service
- Junior League of Oklahoma City, 2012, Present
- American Kennel Club, 2012, Present
- American Cancer Society – Relay for Life Committee, Burkburnett, TX, 2006, 2010
- United Way Coordinator for Target in Oklahoma City, 1998, 2005
References
Available upon request
Affiliations
- Junior League of Oklahoma City
- P.E.O.
Certification
Certified Senior Housing Professional
Certified Senior Downsizing Coach
Timeline
Realtor, Certified Senior Housing Professional
Buckelew Realty Group
04.2019 - Current
Realtor
Keller Williams Realty - Platinum
11.2015 - 03.2020
Store Manager
Petsmart
08.2013 - 08.2015
Store Director
Saks Fifth Avenue OFF 5th
01.2011 - 01.2013
Store Manager
Old Navy
01.2009 - 01.2011
Store Manager
Old Navy
01.2007 - 01.2009
Executive Team Lead – Logistics Target
Target Stores
01.2004 - 01.2007
Employee Relations District Resource
Target Stores
01.1999 - 01.2004
Executive Team Lead Human Resource
Target Stores
01.1997 - 01.2004
Selling Manager
Marshall Fields
01.1995 - 01.1997
Human Resource Specialist
Target Stores
01.1992 - 01.1995
BA – Human Resource Management -
California State University Fresno
Certified Senior Housing Professional
Certified Senior Downsizing Coach
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