Shannon Stinson
Chicago,Illinois
Summary
Customer service professional with 5+ years of experience and a strong track record in client interaction. Seeking a role as a NACA Counselor to utilize expertise in financial management and problem-solving. Committed to assisting individuals achieve homeownership through strategic planning and comprehensive housing counseling, while addressing the unique needs of members and their families.
Overview
2
2
years of professional experience
Work History
Social Service Career Trainee
Illinois Department of Human Services
Blue Island
03.2024 - Current
- Interact with customers both in person and over the telephone to assess eligibility for various benefits
- Provide assistance with application completion and offered resources and referrals to support their family needs and promote self-sufficiency
- Efficiently processed over 10 applications daily for Medical, Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF)
- Additionally, enrolled clients in educational and employment training programs to enhance their opportunities for long-term stability and success.
Remittance Processor
City Staffing
Chicago
01.2023 - 03.2024
- Processed of over 250 applications daily with meticulous attention to detail, ensuring accuracy and efficiency in a fast-paced environment
- Problem-solving skills led to a 25% increase in process efficiency, consistently meeting tight deadlines through strong time management
- Additionally, guided new hires through application processes, providing clear instructions that facilitated a smooth onboarding experience.
Branch Manager
Northwest Insurance Network, Inc
Chicago
03.2016
- Maintained an impressive client retention rate of 85% or higher through monthly follow-ups and personalized financial guidance
- Success in achieving high application rates was recognized with monthly bonuses, and dedication to client retention earned annual bonuses
- Managed the customer onboarding process, educating clients on financial products, resolving inquiries, and addressing potential issues proactively, contributing to exceeding revenue and retention targets.
Education
Bachelor of Health Science -
Chicago State University
Chicago, IL05.2014
Skills
- Excellent Communication
- Team player
- Excellent time management skills
- Conflict management
- Team Collaboration
- Organizational Skill
- Critical Thinking Skills
Activities
- Literature
- Environmental conservation
- Art
- Yoga
- Travel
Timeline
Social Service Career Trainee
Illinois Department of Human Services
03.2024 - Current
Remittance Processor
City Staffing
01.2023 - 03.2024
Branch Manager
Northwest Insurance Network, Inc
03.2016
Bachelor of Health Science -
Chicago State University